Buckaroo Outage History
Buckaroo is up right nowPingoru has recorded 52 incidents for Buckaroo: 48 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 3 | 13 of 720 (2%) |
| July 2026 | 7 | 7 of 744 (1%) |
| August 2026 | 3 | 8 of 744 (1%) |
| September 2026 | 9 | 77 of 720 (11%) |
| October 2026 | 2 | 5 of 744 (1%) |
| November 2026 | 0 | 0 of 97 (0%) |
Incidents, newest first
Minor October 9, 2026 Outage Tap to Pay 1h 43m Processor
Started Oct 09, 2026, 04:32 AM UTC· resolved Oct 09, 2026, 06:16 AM UTC
- investigating Oct 09, 2026, 04:32 AM UTC
We are currently investigating an outage regarding the Tap to Pay application. We will share an updates as they become available.
- resolved Oct 09, 2026, 06:16 AM UTC
This incident has been resolved.
Minor October 7, 2026 External service disruption: iDEAL Revolut 3h 15m iDEAL
Started Oct 07, 2026, 03:08 PM UTC· resolved Oct 07, 2026, 06:23 PM UTC
- identified Oct 07, 2026, 03:08 PM UTC
There is an issue with the iDEAL availability of Revolut. Users could experience issues when paying with iDEAL. We will provide updates as they become available.
- resolved Oct 07, 2026, 06:23 PM UTC
This incident has been resolved.
Notice September 28, 2026 WECR Transaction Processing Disruption 1m
Started Sep 28, 2026, 07:03 PM UTC· resolved Sep 28, 2026, 07:04 PM UTC
- investigating Sep 28, 2026, 07:03 PM UTC
There was a disruption affecting the processing of WECR transactions due to a connection issue, which was first identified at 19:20 CET. The connection issue has been resolved as of 20:40 CET, and WECR transactions are being processed normally again.
- resolved Sep 28, 2026, 07:04 PM UTC
This incident has been resolved.
Minor September 24, 2026 External service disruption: iDEAL Rabobank 35m iDEAL
Started Sep 24, 2026, 03:16 PM UTC· resolved Sep 24, 2026, 03:52 PM UTC
- identified Sep 24, 2026, 03:16 PM UTC
There is an issue with the iDEAL availability of Rabobank. Users could experience issues when paying with iDEAL. We will provide updates as they become available.
- resolved Sep 24, 2026, 03:52 PM UTC
This incident has been resolved.
Minor September 23, 2026 Duplicate automated reports from MyBuckaroo portal 6h 8m MyBuckaroo
Started Sep 23, 2026, 07:20 AM UTC· resolved Sep 23, 2026, 01:28 PM UTC
- identified Sep 23, 2026, 07:20 AM UTC
Since 00:00 CEST today, some merchants have been receiving the same automatic report several times, in some cases every minute. At 07:55 CEST we paused automatic report delivery, so no new duplicate reports are being created. We have identified the cause and are working on a fix. Scheduled reports may be delayed until then, and a few duplicate emails still in the queue may yet arrive. Payment processing and payouts are not affected. We will post another update once automatic reporting is working normally again.
- resolved Sep 23, 2026, 01:28 PM UTC
This incident has been resolved.
Minor September 21, 2026 External service disruption: iDEAL Rabobank 11m iDEAL
Started Sep 21, 2026, 03:05 PM UTC· resolved Sep 21, 2026, 03:17 PM UTC
- investigating Sep 21, 2026, 03:05 PM UTC
There is an issue with the iDEAL availability of Rabobank. Users could experience issues when paying with iDEAL. We will provide updates as they become available.
- investigating Sep 21, 2026, 03:08 PM UTC
We are continuing to investigate this issue.
- resolved Sep 21, 2026, 03:17 PM UTC
This incident has been resolved.
Major September 19, 2026 Delayed POS payouts 2h 4m Payouts
Started Sep 19, 2026, 07:33 AM UTC· resolved Sep 19, 2026, 09:38 AM UTC
- investigating Sep 19, 2026, 07:33 AM UTC
We are currently experiencing a delay affecting today's POS payouts. We are actively investigating and are working to resolve this as quickly as possible. A further update will follow as soon as more information is available. We apologize for any inconvenience.
- resolved Sep 19, 2026, 09:38 AM UTC
This incident has been resolved.
Minor September 11, 2026 Delayed POS payouts 7h 47m Payouts
Started Sep 11, 2026, 07:24 AM UTC· resolved Sep 11, 2026, 03:11 PM UTC
- investigating Sep 11, 2026, 07:24 AM UTC
We are currently experiencing a delay affecting today's POS payouts. This issue originates with one of our external partners, and as a result not all scheduled payouts have been fully processed. We are actively investigating together with the partner and are working to resolve this as quickly as possible. A further update will follow as soon as more information is available. We apologize for any inconvenience.
- resolved Sep 11, 2026, 03:11 PM UTC
The issue affecting today's POS payouts has been resolved. The delay originated with one of our external partners and has now been corrected. Our external partner has confirmed that payments will be executed, and the outstanding payouts are being processed. No further action is required on your part. We apologize for any inconvenience caused and thank you for your patience. Should you have any questions, please do not hesitate to contact us.
Critical September 5, 2026 Degraded success rate: Belfius 11m Belfius
Started Sep 05, 2026, 06:52 PM UTC· resolved Sep 05, 2026, 07:04 PM UTC
- investigating Sep 05, 2026, 06:52 PM UTC
We're experiencing a lower success rate for this service than usual.
Critical September 4, 2026 External outage: Belfius 2d 11h Belfius
Started Sep 04, 2026, 08:15 PM UTC· resolved Sep 07, 2026, 07:23 AM UTC
- identified Sep 04, 2026, 08:15 PM UTC
We are currently experiencing a full outage, external to our platform, affecting the Belfius service. We are monitoring the situation closely and will provide updates as they become available.
- resolved Sep 07, 2026, 07:23 AM UTC
This incident has been resolved.
Minor September 2, 2026 External service disruption: iDEAL Rabobank 1h 30m iDEAL
Started Sep 02, 2026, 10:20 AM UTC· resolved Sep 02, 2026, 11:51 AM UTC
- identified Sep 02, 2026, 10:20 AM UTC
There is an issue with the iDEAL availability of Rabobank since approximately 11:25 CEST. Users could experience issues when paying with iDEAL. We will provide updates as they become available.
- monitoring Sep 02, 2026, 11:13 AM UTC
As of approximately 12:50 CEST, the issue at Rabobank seems to be fully resolved. We will monitor the situation.
- resolved Sep 02, 2026, 11:51 AM UTC
This incident has been resolved.
Major August 18, 2026 Service disruption: Checkout 34m Smart Checkout
Started Aug 18, 2026, 10:02 AM UTC· resolved Aug 18, 2026, 10:37 AM UTC
- investigating Aug 18, 2026, 10:02 AM UTC
Our service monitoring has detected an outage. We're investigating the issue.
- monitoring Aug 18, 2026, 10:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 18, 2026, 10:37 AM UTC
This incident has been resolved.
Minor August 12, 2026 Belfius payments disruption 7h 9m Belfius
Started Aug 12, 2026, 01:19 PM UTC· resolved Aug 12, 2026, 08:29 PM UTC
- investigating Aug 12, 2026, 01:19 PM UTC
We are currently experiencing a disruption affecting Belfius payments. Since around 10:35 today, Belfius payments are failing and customers cannot complete them.
- resolved Aug 12, 2026, 08:29 PM UTC
This incident has been resolved.
Major August 10, 2026 Major outage online Credit Cards & Tap to Pay 26m Mastercard, Visa
Started Aug 10, 2026, 08:36 AM UTC· resolved Aug 10, 2026, 09:03 AM UTC
- investigating Aug 10, 2026, 08:36 AM UTC
We are currently experiencing an issue affecting our online Credit Card services and Tap to Pay. This is being investigated with the highest priority.
- investigating Aug 10, 2026, 08:37 AM UTC
We are continuing to investigate this issue.
- investigating Aug 10, 2026, 08:37 AM UTC
We are continuing to investigate this issue.
- monitoring Aug 10, 2026, 08:46 AM UTC
The issue has been resolved and all services are fully operational. We will continue to monitor the situation.
- resolved Aug 10, 2026, 09:03 AM UTC
This incident has been resolved.
- postmortem Aug 11, 2026, 07:17 AM UTC
On 10 August 2026, card payments were unavailable for approximately 46 minutes, between 09:58 and 10:44 CEST. During this window, customers were unable to complete card payments. The disruption was triggered by an unexpected surge in background events within our systems. This event volume placed excessive load on several of our Card Acquiring services, including the component that processes card transactions, causing them to become temporarily unavailable. Tap to pay transactions continued to be processed, but were briefly delayed in appearing in our Buckaroo portals. Our engineering team identified the root cause and deployed a fix that restored the affected services. Card payments were fully operational again from 10:44, with all services confirmed recovered at 10:49. We have implemented immediate safeguards and are working on structural improvements to prevent this failure mode from recurring. We apologize for any inconvenience this may have caused.
Critical July 22, 2026 POS Terminal Disruption 25m Processor
Started Jul 22, 2026, 06:29 PM UTC· resolved Jul 22, 2026, 06:55 PM UTC
- monitoring Jul 22, 2026, 06:29 PM UTC
Between 19:11 and 20:09 (CEST), an issue affected payments processed via POS terminals. This has been resolved and we are currently monitoring the situation. We are still investigating the root cause and will provide a follow-up once this has been determined. We apologize for any inconvenience caused.
- resolved Jul 22, 2026, 06:55 PM UTC
This incident has been resolved.
- postmortem Jul 24, 2026, 07:19 AM UTC
On the evening of 22 July 2026, between approximately 19:11 and 20:09 CEST, a technical issue on our payment platform affected transaction processing for POS \(in-store\) terminals. During this period, affected terminals were temporarily unable to complete payment transactions. This disruption only affected Buckaroo terminals. Other terminals were not affected. The cause was a technical issue on our side. It has been fully identified and resolved, and POS transaction processing has been operating normally since 20:09 CEST. We have also put additional monitoring measures in place to prevent this from recurring. We sincerely apologise for the disruption and any inconvenience this caused.
Major July 22, 2026 Delayed POS payouts 2h 17m Payouts
Started Jul 22, 2026, 07:02 AM UTC· resolved Jul 22, 2026, 09:20 AM UTC
- investigating Jul 22, 2026, 07:02 AM UTC
We are currently experiencing a delay affecting today's POS payouts. This issue originates with one of our external partners, and as a result not all scheduled payouts have been fully processed. We are actively investigating together with the partner and are working to resolve this as quickly as possible. A further update will follow as soon as more information is available. We apologize for any inconvenience.
- resolved Jul 22, 2026, 09:20 AM UTC
The issue affecting today's POS payouts has been resolved. The delay originated with one of our external partners and has now been corrected. All settlement files have been processed and the outstanding payouts have been completed. No further action is required on your part. We apologize for any inconvenience caused and thank you for your patience. Should you have any questions, please do not hesitate to contact us.
Notice July 15, 2026 EXTERNAL: Degraded success rate: Mastercard 2h 21m Mastercard
Started Jul 15, 2026, 10:13 AM UTC· resolved Jul 15, 2026, 12:34 PM UTC
- investigating Jul 15, 2026, 10:13 AM UTC
External: We have identified a full disruption external to our platform affecting card payments. You will see a decline in successful payments as consumers will be unable to pay using their MasterCard card.
- identified Jul 15, 2026, 10:13 AM UTC
A certificate has expired. We are working on resolving this issue
- resolved Jul 15, 2026, 12:34 PM UTC
The incident has been resolved
Major July 15, 2026 Degraded success rate: Mastercard 1h 1m Mastercard
Started Jul 15, 2026, 07:25 AM UTC· resolved Jul 15, 2026, 08:26 AM UTC
- identified Jul 15, 2026, 07:25 AM UTC
External: We have identified a full disruption external to our platform affecting card payments. You will see a decline in successful payments as consumers will be unable to pay using their MasterCard card.
- resolved Jul 15, 2026, 08:26 AM UTC
The issue is resolved
Critical July 2, 2026 External service disruption: In3 31m In3
Started Jul 02, 2026, 02:56 PM UTC· resolved Jul 02, 2026, 03:28 PM UTC
- investigating Jul 02, 2026, 02:56 PM UTC
There is an issue with the In3 availability. Users could experience issues when paying with In3. We will provide updates as they become available.
- resolved Jul 02, 2026, 03:28 PM UTC
This incident has been resolved.
Minor July 2, 2026 External service disruption: iDEAL Rabobank 11m iDEAL
Started Jul 02, 2026, 09:11 AM UTC· resolved Jul 02, 2026, 09:22 AM UTC
- identified Jul 02, 2026, 09:11 AM UTC
There is an issue with the iDEAL availability of Rabobank. Users could experience issues when paying with iDEAL. We will provide updates as they become available.
- resolved Jul 02, 2026, 09:22 AM UTC
This incident has been resolved.
Minor July 1, 2026 Plaza transaction overview: Delayed visualization 2h 8m Plaza
Started Jul 01, 2026, 07:56 AM UTC· resolved Jul 01, 2026, 10:04 AM UTC
- identified Jul 01, 2026, 07:56 AM UTC
Today's transactions or statuses may not be shown in the transaction overview. Transaction processing is not affected. We're currently investigating this issue and will provide updates as they become available.
- resolved Jul 01, 2026, 10:04 AM UTC
This issue has been resolved. All transactions are now visible in the transaction overview.
Major June 24, 2026 Major outage: Online credit cards 45m Mastercard, Visa
Started Jun 24, 2026, 07:30 AM UTC· resolved Jun 24, 2026, 08:15 AM UTC
- resolved Jun 24, 2026, 08:34 AM UTC
We would like to inform you that today, 24 June 2026, between approximately 09:30 and 10:15 CEST, our online credit card payment services experienced an outage. During this period, credit card transactions were unable to be processed. The issue has been resolved and all services are fully operational again.
Notice June 19, 2026 Outage – Credit Card Acquiring Platform (14:37–14:55 CEST) 18m Mastercard, Visa
Started Jun 19, 2026, 12:37 PM UTC· resolved Jun 19, 2026, 12:55 PM UTC
- resolved Jun 19, 2026, 01:31 PM UTC
We experienced an outage affecting our online credit card services and elevated POS transactions between 14:37 PM and 14:55 PM CEST. During a planned deployment, an issue occurred that impacted our credit card acquiring platform. As a result, transaction processing was temporarily unavailable and transactions failed. Our team identified the issue and restored the service. We are continuing to investigate the root cause and are implementing measures to prevent similar incidents in the future. We apologize for the disruption and any inconvenience caused.
Minor June 2, 2026 Degraded success rate: Webhooks 12h 11m Webhooks
Started Jun 02, 2026, 07:17 PM UTC· resolved Jun 03, 2026, 07:29 AM UTC
- investigating Jun 02, 2026, 07:17 PM UTC
We're experiencing higher queuing times than normal.
Notice May 20, 2026 [External] Partial Outage: Bancontact 1h 45m Bancontact
Started May 20, 2026, 01:25 PM UTC· resolved May 20, 2026, 03:10 PM UTC
- resolved May 20, 2026, 03:23 PM UTC
We have experienced two brief disruptions of Bancontact payments due to an outage that is external in nature. The disruptions took place during the following time-frames: 15:25 -> 15:40 16:55 -> 17:10 During these times customers were redirected to Bancontact, but did not return. Transactions were kept on Pending status until expiration updated them to Failed.