Buckaroo Outage History

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Buckaroo had 46 outages in the last 2 years totaling 89h 39m of downtime — averaging 1.9 incidents per month.

There were 46 Buckaroo outages since April 8, 2025 totaling 89h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.buckaroo.io

Major August 10, 2026

Major outage online Credit Cards & Tap to Pay

Detected by Pingoru
Aug 10, 2026, 08:36 AM UTC
Resolved
Aug 10, 2026, 09:03 AM UTC
Duration
26m
Affected: MastercardVisa
Timeline · 6 updates
  1. investigating Aug 10, 2026, 08:36 AM UTC

    We are currently experiencing an issue affecting our online Credit Card services and Tap to Pay. This is being investigated with the highest priority.

  2. investigating Aug 10, 2026, 08:37 AM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 10, 2026, 08:37 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Aug 10, 2026, 08:46 AM UTC

    The issue has been resolved and all services are fully operational. We will continue to monitor the situation.

  5. resolved Aug 10, 2026, 09:03 AM UTC

    This incident has been resolved.

  6. postmortem Aug 11, 2026, 07:17 AM UTC

    On 10 August 2026, card payments were unavailable for approximately 46 minutes, between 09:58 and 10:44 CEST. During this window, customers were unable to complete card payments. The disruption was triggered by a planned database update that generated an unusually high volume of background events. This event volume placed excessive load on several of our Card Acquiring services, including the component that processes card transactions, causing them to become temporarily unavailable. Tap to pay transactions continued to be processed, but were briefly delayed in appearing in our Buckaroo portals. Our engineering team identified the root cause and deployed a fix that restored the affected services. Card payments were fully operational again from 10:44, with all services confirmed recovered at 10:49. We have implemented immediate safeguards and are working on structural improvements to prevent this failure mode from recurring. We apologize for any inconvenience this may have caused.

Read the full incident report →

Critical July 22, 2026

POS Terminal Disruption

Detected by Pingoru
Jul 22, 2026, 06:29 PM UTC
Resolved
Jul 22, 2026, 06:55 PM UTC
Duration
25m
Affected: Processor
Timeline · 3 updates
  1. monitoring Jul 22, 2026, 06:29 PM UTC

    Between 19:11 and 20:09 (CEST), an issue affected payments processed via POS terminals. This has been resolved and we are currently monitoring the situation. We are still investigating the root cause and will provide a follow-up once this has been determined. We apologize for any inconvenience caused.

  2. resolved Jul 22, 2026, 06:55 PM UTC

    This incident has been resolved.

  3. postmortem Jul 24, 2026, 07:19 AM UTC

    On the evening of 22 July 2026, between approximately 19:11 and 20:09 CEST, a technical issue on our payment platform affected transaction processing for POS \(in-store\) terminals. During this period, affected terminals were temporarily unable to complete payment transactions. This disruption only affected Buckaroo terminals. Other terminals were not affected. The cause was a technical issue on our side. It has been fully identified and resolved, and POS transaction processing has been operating normally since 20:09 CEST. We have also put additional monitoring measures in place to prevent this from recurring. We sincerely apologise for the disruption and any inconvenience this caused.

Read the full incident report →

Major July 22, 2026

Delayed POS payouts

Detected by Pingoru
Jul 22, 2026, 07:02 AM UTC
Resolved
Jul 22, 2026, 09:20 AM UTC
Duration
2h 17m
Affected: Payouts
Timeline · 2 updates
  1. investigating Jul 22, 2026, 07:02 AM UTC

    We are currently experiencing a delay affecting today's POS payouts. This issue originates with one of our external partners, and as a result not all scheduled payouts have been fully processed. We are actively investigating together with the partner and are working to resolve this as quickly as possible. A further update will follow as soon as more information is available. We apologize for any inconvenience.

  2. resolved Jul 22, 2026, 09:20 AM UTC

    The issue affecting today's POS payouts has been resolved. The delay originated with one of our external partners and has now been corrected. All settlement files have been processed and the outstanding payouts have been completed. No further action is required on your part. We apologize for any inconvenience caused and thank you for your patience. Should you have any questions, please do not hesitate to contact us.

Read the full incident report →

Notice July 15, 2026

EXTERNAL: Degraded success rate: Mastercard

Detected by Pingoru
Jul 15, 2026, 10:13 AM UTC
Resolved
Jul 15, 2026, 12:34 PM UTC
Duration
2h 21m
Affected: Mastercard
Timeline · 3 updates
  1. investigating Jul 15, 2026, 10:13 AM UTC

    External: We have identified a full disruption external to our platform affecting card payments. You will see a decline in successful payments as consumers will be unable to pay using their MasterCard card.

  2. identified Jul 15, 2026, 10:13 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 15, 2026, 12:34 PM UTC

    The incident has been resolved

Read the full incident report →

Major July 15, 2026

Degraded success rate: Mastercard

Detected by Pingoru
Jul 15, 2026, 07:25 AM UTC
Resolved
Jul 15, 2026, 08:26 AM UTC
Duration
1h 1m
Affected: Mastercard
Timeline · 2 updates
  1. identified Jul 15, 2026, 07:25 AM UTC

    We have identified a full disruption external to our platform affecting card payments. You will see a decline in successful payments as consumers will be unable to pay using their MasterCard card.

  2. resolved Jul 15, 2026, 08:26 AM UTC

    The issue is resolved

Read the full incident report →

Critical July 2, 2026

External service disruption: In3

Detected by Pingoru
Jul 02, 2026, 02:56 PM UTC
Resolved
Jul 02, 2026, 03:28 PM UTC
Duration
31m
Affected: In3
Timeline · 2 updates
  1. investigating Jul 02, 2026, 02:56 PM UTC

    There is an issue with the In3 availability. Users could experience issues when paying with In3. We will provide updates as they become available.

  2. resolved Jul 02, 2026, 03:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 2, 2026

External service disruption: iDEAL Rabobank

Detected by Pingoru
Jul 02, 2026, 09:11 AM UTC
Resolved
Jul 02, 2026, 09:22 AM UTC
Duration
11m
Affected: iDEAL
Timeline · 2 updates
  1. identified Jul 02, 2026, 09:11 AM UTC

    There is an issue with the iDEAL availability of Rabobank. Users could experience issues when paying with iDEAL. We will provide updates as they become available.

  2. resolved Jul 02, 2026, 09:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 1, 2026

Plaza transaction overview: Delayed visualization

Detected by Pingoru
Jul 01, 2026, 07:56 AM UTC
Resolved
Jul 01, 2026, 10:04 AM UTC
Duration
2h 8m
Affected: Plaza
Timeline · 2 updates
  1. identified Jul 01, 2026, 07:56 AM UTC

    Today's transactions or statuses may not be shown in the transaction overview. Transaction processing is not affected. A fix has been implemented, and transactions are currently being reloaded into the transaction overview. We will provide updates as they become available.

  2. resolved Jul 01, 2026, 10:04 AM UTC

    This issue has been resolved. All transactions are now visible in the transaction overview.

Read the full incident report →

Major June 24, 2026

Major outage: Online credit cards

Detected by Pingoru
Jun 24, 2026, 08:34 AM UTC
Resolved
Jun 24, 2026, 08:34 AM UTC
Duration
—
Affected: MastercardVisa
Timeline · 1 update
  1. resolved Jun 24, 2026, 08:34 AM UTC

    We would like to inform you that today, 24 June 2026, between approximately 09:30 and 10:15 CEST, our online credit card payment services experienced an outage. During this period, credit card transactions were unable to be processed. The issue has been resolved and all services are fully operational again.

Read the full incident report →

Notice June 19, 2026

Outage – Credit Card Acquiring Platform (14:37–14:55 CEST)

Detected by Pingoru
Jun 19, 2026, 01:31 PM UTC
Resolved
Jun 19, 2026, 01:31 PM UTC
Duration
—
Affected: MastercardVisa
Timeline · 1 update
  1. resolved Jun 19, 2026, 01:31 PM UTC

    We experienced an outage affecting our online credit card services and elevated POS transactions between 14:37 PM and 14:55 PM CEST. During a planned deployment, an issue occurred that impacted our credit card acquiring platform. As a result, transaction processing was temporarily unavailable and transactions failed. Our team identified the issue and restored the service. We are continuing to investigate the root cause and are implementing measures to prevent similar incidents in the future. We apologize for the disruption and any inconvenience caused.

Read the full incident report →

Notice May 20, 2026

[External] Partial Outage: Bancontact

Detected by Pingoru
May 20, 2026, 03:23 PM UTC
Resolved
May 20, 2026, 03:23 PM UTC
Duration
—
Affected: Bancontact
Timeline · 1 update
  1. resolved May 20, 2026, 03:23 PM UTC

    We have experienced two brief disruptions of Bancontact payments due to an outage that is external in nature. The disruptions took place during the following time-frames: 15:25 -> 15:40 16:55 -> 17:10 During these times customers were redirected to Bancontact, but did not return. Transactions were kept on Pending status until expiration updated them to Failed.

Read the full incident report →

Minor March 30, 2026

Degraded success rate: Bancontact

Detected by Pingoru
Mar 30, 2026, 10:57 AM UTC
Resolved
Mar 30, 2026, 11:01 AM UTC
Duration
3m
Affected: Bancontact
Timeline · 2 updates
  1. investigating Mar 30, 2026, 10:57 AM UTC

    We're experiencing a lower success rate for this service than usual.

  2. resolved Mar 30, 2026, 11:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 25, 2026

iDEAL: Full disruption due to external outage

Detected by Pingoru
Mar 25, 2026, 02:47 PM UTC
Resolved
Mar 25, 2026, 02:53 PM UTC
Duration
6m
Affected: iDEAL
Timeline · 2 updates
  1. identified Mar 25, 2026, 02:47 PM UTC

    We are currently experiencing a major outage with iDEAL due to external factors. We will keep you updated on any developments.

  2. resolved Mar 25, 2026, 02:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 18, 2026

iDIN Unavailable

Detected by Pingoru
Mar 18, 2026, 03:19 PM UTC
Resolved
Mar 19, 2026, 09:59 AM UTC
Duration
18h 40m
Affected: Smart Checkout
Timeline · 2 updates
  1. investigating Mar 18, 2026, 03:19 PM UTC

    Since March 16th, iDIN has not been available. We are currently investigating the cause of this issue and working on a solution to restore availability as soon as possible.

  2. resolved Mar 19, 2026, 09:59 AM UTC

    The issue with iDIN has been resolved and the service is operating normally.

Read the full incident report →

Notice March 10, 2026

POS Terminals Disruption

Detected by Pingoru
Mar 10, 2026, 08:00 AM UTC
Resolved
Mar 10, 2026, 08:00 AM UTC
Duration
—
Affected: Processor
Timeline · 1 update
  1. resolved Mar 10, 2026, 08:00 AM UTC

    On March 10, Buckaroo POS terminals experienced a disruption between 06:20 and 08:15 CET. During this period, transactions on POS terminals were not possible. The issue has been resolved and all terminals are functioning normally again. The root cause is currently under investigation.

Read the full incident report →

Minor February 25, 2026

Login issues Plaza

Detected by Pingoru
Feb 25, 2026, 07:31 AM UTC
Resolved
Feb 25, 2026, 08:07 AM UTC
Duration
35m
Affected: Plaza
Timeline · 2 updates
  1. investigating Feb 25, 2026, 07:31 AM UTC

    Users are currently unable to log into the Buckaroo Plaza. We are working on resolving this issue.

  2. resolved Feb 25, 2026, 08:07 AM UTC

    The issue has been resolved

Read the full incident report →

Notice February 24, 2026

Login issues in Plaza

Detected by Pingoru
Feb 24, 2026, 11:34 AM UTC
Resolved
Feb 24, 2026, 12:25 PM UTC
Duration
51m
Affected: Plaza
Timeline · 2 updates
  1. identified Feb 24, 2026, 11:34 AM UTC

    Users are currently unable to log into the Buckaroo Plaza. We are working on resolving this issue.

  2. resolved Feb 24, 2026, 12:25 PM UTC

    The issue has been resolved.

Read the full incident report →

Notice February 18, 2026

Delayed POS Payouts

Detected by Pingoru
Feb 18, 2026, 12:15 PM UTC
Resolved
Feb 18, 2026, 02:53 PM UTC
Duration
2h 37m
Timeline · 3 updates
  1. identified Feb 18, 2026, 12:15 PM UTC

    We are currently experiencing an issue with POS payouts. Not all of today’s scheduled payouts have been fully processed. BNP received our settlement files but processing of the payouts is pending on their end. Technical teams of BNP are investigating.

  2. identified Feb 18, 2026, 12:45 PM UTC

    The files are being re-processed by BNP

  3. resolved Feb 18, 2026, 02:53 PM UTC

    All files have been processed. The BNP bank had an incident on one of their platforms which caused the delay.

Read the full incident report →

Notice February 16, 2026

Service disruption: PPRO payment methods

Detected by Pingoru
Feb 16, 2026, 01:16 PM UTC
Resolved
Feb 16, 2026, 01:17 PM UTC
Duration
57s
Affected: EPS
Timeline · 2 updates
  1. investigating Feb 16, 2026, 01:16 PM UTC

    Our service monitoring has detected an outage since 13 February 14:38. This outage impacts all payment methods with PPRO as acquirer. Impacted payment methods are: - EPS - MBWay - Bizum - Swish - Twint - AliPay - P24 The issue has been resolved since 16 February 14:11

  2. resolved Feb 16, 2026, 01:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 14, 2026

External service disruption: Bancontact Mobile

Detected by Pingoru
Feb 14, 2026, 10:23 AM UTC
Resolved
Feb 14, 2026, 09:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 14, 2026, 10:23 AM UTC

    Between 10:15 and 10:39 CET we experienced an external disruption affecting Bancontact Mobile payments. Transactions initiated during this timeframe may have failed or been declined. The issue has been resolved and transaction processing has been fully restored.

Read the full incident report →

Minor February 9, 2026

External service disruption: iDEAL ABN Amro

Detected by Pingoru
Feb 09, 2026, 06:43 PM UTC
Resolved
Feb 09, 2026, 06:57 PM UTC
Duration
14m
Affected: iDEAL
Timeline · 2 updates
  1. identified Feb 09, 2026, 06:43 PM UTC

    There is an issue with the iDEAL availability of ABN Amro. Users could experience issues when paying with iDEAL. We will provide updates as they become available.

  2. resolved Feb 09, 2026, 06:57 PM UTC

    The issue has been resolved by ABN Amro

Read the full incident report →

Minor February 2, 2026

Buckaroo Plaza: Potential delay in payouts (02-02-2026)

Detected by Pingoru
Feb 02, 2026, 05:10 PM UTC
Resolved
Feb 03, 2026, 07:22 AM UTC
Duration
14h 11m
Affected: Payouts
Timeline · 2 updates
  1. identified Feb 02, 2026, 05:10 PM UTC

    Due to an external disruption at our processing bank, Buckaroo Plaza merchants may be experiencing a delay in today's payout. In such cases, we are expecting the payout to be received tomorrow. We are maintaining communication with our bank and will post updates as they become available.

  2. resolved Feb 03, 2026, 07:22 AM UTC

    We have received confirmation that this issue has been resolved. All of yesterday's affected payouts will be received today.

Read the full incident report →

Minor January 26, 2026

Daily Point-of-Sale Statement Emails Not Being Sent

Detected by Pingoru
Jan 26, 2026, 02:31 PM UTC
Resolved
Jan 27, 2026, 02:04 PM UTC
Duration
23h 33m
Affected: MyBuckaroo
Timeline · 3 updates
  1. investigating Jan 26, 2026, 02:31 PM UTC

    We are currently investigating an issue that is impacting the delivery of emails containing download links for daily Point-of-Sale statements. As a result, some recipients may not receive these emails as expected. Our technical team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.

  2. identified Jan 26, 2026, 10:25 PM UTC

    The root cause of the issue has been resolved. Emails containing download links for Point-of-Sale statements will now be generated and sent as scheduled. We are currently investigating how to deliver the reports that were pending between 23-01 and today and will provide an update once we have a clear approach.

  3. resolved Jan 27, 2026, 02:04 PM UTC

    TheThe root cause of the issue has been resolved. The emails for the 23rd, 24th, 25th and 26th, which were not sent previously, have now been resent.

Read the full incident report →

Major January 17, 2026

Point-of-Sale payouts delayed

Detected by Pingoru
Jan 17, 2026, 11:42 AM UTC
Resolved
Jan 17, 2026, 06:52 PM UTC
Duration
7h 9m
Affected: Payouts
Timeline · 3 updates
  1. investigating Jan 17, 2026, 11:42 AM UTC

    Due to an external outage, payouts for Point-of-Sale transactions have been delayed. This issue is expected to be resolved after Saturday, January 17 6:00 p.m., after which payouts will resume.

  2. monitoring Jan 17, 2026, 11:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 17, 2026, 06:52 PM UTC

    This incident has been resolved.

Read the full incident report →