Buckaroo experienced a critical incident on July 22, 2026 affecting Processor, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 22, 2026, 06:29 PM UTC
Between 19:11 and 20:09 (CEST), an issue affected payments processed via POS terminals. This has been resolved and we are currently monitoring the situation. We are still investigating the root cause and will provide a follow-up once this has been determined. We apologize for any inconvenience caused.
- resolved Jul 22, 2026, 06:55 PM UTC
This incident has been resolved.
- postmortem Jul 24, 2026, 07:19 AM UTC
On the evening of 22 July 2026, between approximately 19:11 and 20:09 CEST, a technical issue on our payment platform affected transaction processing for POS \(in-store\) terminals. During this period, affected terminals were temporarily unable to complete payment transactions. This disruption only affected Buckaroo terminals. Other terminals were not affected. The cause was a technical issue on our side. It has been fully identified and resolved, and POS transaction processing has been operating normally since 20:09 CEST. We have also put additional monitoring measures in place to prevent this from recurring. We sincerely apologise for the disruption and any inconvenience this caused.