BSA Cloud incident

Degraded Performance

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Resolved after 1 hour 9 minutes, affecting Website and Backend Services, on December 3, 2025.

monitoring Dec 03, 2025, 08:20 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Dec 03, 2025, 07:50 PM UTC
Resolved
Dec 03, 2025, 09:00 PM UTC
Duration
1h 9m
Detected by Pingoru
Dec 03, 2025, 07:50 PM UTC

Affected components

WebsiteBackend Services

Update timeline

  1. investigating Dec 03, 2025, 07:50 PM UTC

    We’re seeing elevated response times and timeouts for BSA Cloud. Users may experience slow loads and intermittent errors. Next update by: 3:30pm (EST)

  2. investigating Dec 03, 2025, 07:51 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 03, 2025, 08:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 03, 2025, 11:33 PM UTC

    This incident has been resolved.

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