Ongoing since 01:31 PM UTC, affecting BSN.Cloud Platform (BSN.Cloud API).
Between 13:30 UTC and 13:55 UTC on 9 November, some account and user management actions in BSN.cloud: http://BSN.cloud failed with authorization errors. These included creating networks, managing users, inviting members and updating organization settings. Player operation, content playback and sign-in were not affected. The problem came from a configuration change needed after a scheduled upgrade of our identity service. We have applied the fix and are monitoring. If you still see errors, please contact BrightSign Support.
Affected components
Update timeline
- investigating Nov 09, 2026, 01:31 PM UTC
We're aware that customers are currently unable to create a new network. Existing networks are not affected. We're looking into it and will post another update soon.
- monitoring Nov 09, 2026, 01:59 PM UTC
Between 13:30 UTC and 13:55 UTC on 9 November, some account and user management actions in BSN.cloud: http://BSN.cloud failed with authorization errors. These included creating networks, managing users, inviting members and updating organization settings. Player operation, content playback and sign-in were not affected. The problem came from a configuration change needed after a scheduled upgrade of our identity service. We have applied the fix and are monitoring. If you still see errors, please contact BrightSign Support.
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