Resolved after 1 hour 53 minutes, affecting BSN.Cloud Platform (BSN.Cloud Provisioning) and BSN.Cloud Platform (BSN.Cloud API) and 1 more, on November 6, 2026.
The issue was resolved with a patch to remove the problematic code. Impact: Every service using this database was slowed down, including BrightSign Control and device check-ins. All players that were trying to provision did not get a response.
Affected components
Update timeline
- investigating Nov 06, 2026, 07:30 PM UTC
BSN.Cloud is experiencing extremely high database load and is causing the API to be degraded. We are currently investigating the cause.
- resolved Nov 06, 2026, 09:23 PM UTC
The issue was resolved with a patch to remove the problematic code. Impact: Every service using this database was slowed down, including BrightSign Control and device check-ins. All players that were trying to provision did not get a response.
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