BrightSign Outage History
BrightSign is up right nowPingoru has recorded 8 incidents for BrightSign: 7 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 2 | 78 of 744 (10%) |
| June 2026 | 2 | 2 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 1 | 2 of 162 (1%) |
Incidents, newest first
Minor November 6, 2026 BSN.Cloud API degraded performance 1h 53m BSN.Cloud Platform (BSN.Cloud Provisioning), BSN.Cloud Platform (BSN.Cloud API), BSN.Cloud Platform (BSN.Cloud Admin Panel), BSN.Cloud Platform (BSN.Cloud Control Panel) and 3 more
Started Nov 06, 2026, 07:30 PM UTC· resolved Nov 06, 2026, 09:23 PM UTC
- investigating Nov 06, 2026, 07:30 PM UTC
BSN.Cloud is experiencing extremely high database load and is causing the API to be degraded. We are currently investigating the cause.
- resolved Nov 06, 2026, 09:23 PM UTC
The issue was resolved with a patch to remove the problematic code. Impact: Every service using this database was slowed down, including BrightSign Control and device check-ins. All players that were trying to provision did not get a response.
Major June 11, 2026 brightsignnetwork.com (BSN.com) issues logging in 15m BSN.com Platform (BSN.com Platform)
Started Jun 11, 2026, 06:54 PM UTC· resolved Jun 11, 2026, 07:10 PM UTC
- investigating Jun 11, 2026, 04:30 PM UTC
We have been made aware that some customers are having issues logging into BrightSignNetwork.com. We are currently investigating the problem.
- monitoring Jun 11, 2026, 06:55 PM UTC
We have looking into the issues logging in to brightsignnetwork.com. We have done some maintenance on our servers and rebooted, and things appear to be improving. We will continue to monitor the situation.
- resolved Jun 11, 2026, 07:10 PM UTC
Customers are reporting they are now logging to brightsignnetwork.com successfully.
Major June 1, 2026 File uploads to BSN.Cloud are currently unavailable 1h 32m BSN.Cloud Platform (BSN.Cloud API), BSN.Cloud Platform (BA Connected Application)
Started Jun 01, 2026, 11:02 AM UTC· resolved Jun 01, 2026, 12:35 PM UTC
- identified Jun 01, 2026, 11:02 AM UTC
File uploads to BSN.Cloud are currently unavailable following today's platform updates. Engineering is actively investigating and working toward resolution.
- resolved Jun 01, 2026, 12:35 PM UTC
Our engineers have now resolved the issue and file uploading is now working.
Major May 26, 2026 BSN.cloud New User Registration is unavailable 1h 9m BSN.Cloud Platform (BSN.Cloud Authentication Server)
Started May 26, 2026, 06:50 AM UTC· resolved May 26, 2026, 07:59 AM UTC
- investigating May 26, 2026, 06:50 AM UTC
BSN.cloud new user registration is currently unavailable. We are currently investigating the problem.
- identified May 26, 2026, 07:48 AM UTC
We have identified the new user registration issue and we are now rolling out a fix to address the problem.
- resolved May 26, 2026, 07:59 AM UTC
We've identified and fixed the cause of new user registration failures on BSN.cloud. The issue was due to a problem with an authentication server component related to the user registration flow.
Minor May 8, 2026 AWS Thermal Event causing operational issues 3d 4h BSN.Cloud Platform (BSN.Cloud Provisioning), BSN.Cloud Platform (BSN.Cloud API), BSN.Cloud Platform (BSN.Cloud Admin Panel), BSN.Cloud Platform (BSN.Cloud Control Panel) and 4 more
Started May 08, 2026, 01:52 AM UTC· resolved May 11, 2026, 06:52 AM UTC
- investigating May 08, 2026, 01:52 AM UTC
We’re currently investigating an AWS thermal event affecting our infrastructure in USE-1. This is causing periodic pod restarts across our platform as AWS performs thermal management on the affected hardware. Our Kubernetes cluster is actively managing these restarts, and BSN.cloud services remain operational. You may experience brief latency spikes or momentary connection resets as affected pods cycle, but core functionality is maintained. What we’re doing: • Actively monitoring pod restart patterns and cluster health • Working with AWS on the underlying thermal issue • Standing by to escalate or migrate workloads if operational impact increases
- monitoring May 08, 2026, 05:19 AM UTC
We continue to monitor our systems closely following the AWS thermal event. The situation appears to be stabilizing: Pod restart frequency has decreased, and our systems are recovering as expected. BSN.cloud services remain fully operational with no impact to your workflows. AWS Update: AWS has reported that the underlying thermal issue is beginning to resolve. We’re tracking their progress and will continue monitoring our infrastructure for any further activity. We’ll maintain close observation over the next few hours and will provide another update if the situation changes. Thank you for your patience
- resolved May 09, 2026, 11:00 AM UTC
All systems are operating as normal.
Notice December 5, 2025 Cloudflare API is offline 17m
Started Dec 05, 2025, 09:12 AM UTC· resolved Dec 05, 2025, 09:30 AM UTC
No vendor updates were posted for this incident.
Major November 10, 2025 BSN.Cloud operational issues 1h 55m
Started Nov 10, 2025, 12:09 PM UTC· resolved Nov 10, 2025, 02:04 PM UTC
No vendor updates were posted for this incident.
Minor October 20, 2025 AWS Infrastructure Outage 1h 36m
Started Oct 20, 2025, 08:19 AM UTC· resolved Oct 20, 2025, 09:56 AM UTC
No vendor updates were posted for this incident.