BridgePay Network Solutions incident

Check Processor - Paya - Degraded Performance

Resolved after 7 minutes, on January 14, 2026.

resolved Jan 14, 2026, 12:48 PM UTC

The previously reported issue with the Check Processor - Paya has been resolved and transactions are processing normally.

Started
Jan 14, 2026, 12:40 PM UTC
Resolved
Jan 14, 2026, 12:48 PM UTC
Duration
7m
Detected by Pingoru
Jan 14, 2026, 12:40 PM UTC

Update timeline

  1. investigating Jan 14, 2026, 12:40 PM UTC

    BridgePay's Network Operations Center has identified Check Processor - Paya is currently having connectivity issues. Merchants using the Check Processor - Paya may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Check Processor - Paya are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.

  2. resolved Jan 14, 2026, 12:48 PM UTC

    The previously reported issue with the Check Processor - Paya has been resolved and transactions are processing normally.

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