Brevo experienced a minor incident on July 29, 2026 affecting Contacts and Outbound Webhooks and 1 more component, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 29, 2026, 06:26 AM UTC
Status: Investigating We’ve detected an issue affecting our Automation platform, SMS transactional delivery, transactional email delivery, marketing email delivery. As a result, some customers may be experiencing disruptions while using these services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologise for the inconvenience and will share further updates as soon as we have more information. Affected components Transactional SMS (Degraded performance) Transactional emails delivery (Degraded performance) Marketing emails delivery (Degraded performance) Workflows (Degraded performance)
- investigating Jul 29, 2026, 06:39 AM UTC
Status: Investigating We’re currently investigating an issue affecting the availability of several Brevo services. In addition to the services already impacted, some customers may also experience disruptions when using: • WhatsApp • Segmentation • Certain user and account management features Our technical teams are actively working to restore all affected services as quickly as possible. We apologise for the disruption and appreciate your patience and understanding. We’ll continue to provide updates as soon as more information becomes available. Affected components Account and Settings (Degraded performance) Workflows (Degraded performance) Contacts (Degraded performance) WhatsApp Campaigns (Degraded performance) Transactional SMS (Degraded performance) Transactional emails delivery (Degraded performance) Marketing emails delivery (Degraded performance)
- investigating Jul 29, 2026, 06:50 AM UTC
Status: Investigating We’ve identified an additional service impacted by the ongoing issue: Outbound Webhooks. Our teams are actively investigating to determine whether any other services or functionalities are affected and are working to restore service stability as quickly as possible. We’ll continue to monitor the situation closely and keep you updated as soon as more information becomes available. We apologise for the inconvenience and appreciate your patience and understanding. Affected components Marketing emails delivery (Degraded performance) Account and Settings (Degraded performance) Outbound Webhooks (Degraded performance) Workflows (Degraded performance) Contacts (Degraded performance) WhatsApp Campaigns (Degraded performance) Transactional SMS (Degraded performance) Transactional emails delivery (Degraded performance)
- identified Jul 29, 2026, 06:55 AM UTC
Status: Identified We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution. Affected components Workflows (Degraded performance) Contacts (Degraded performance) WhatsApp Campaigns (Degraded performance) Transactional SMS (Degraded performance) Transactional emails delivery (Degraded performance) Marketing emails delivery (Degraded performance) Account and Settings (Degraded performance) Outbound Webhooks (Degraded performance)
- monitoring Jul 29, 2026, 07:17 AM UTC
Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved. Affected components Account and Settings (Degraded performance) Outbound Webhooks (Degraded performance) Workflows (Degraded performance) Contacts (Degraded performance) WhatsApp Campaigns (Degraded performance) Transactional SMS (Degraded performance) Transactional emails delivery (Degraded performance) Marketing emails delivery (Degraded performance)
- resolved Jul 29, 2026, 07:34 AM UTC
Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Contacts (Operational) WhatsApp Campaigns (Operational) Transactional SMS (Operational) Transactional emails delivery (Operational) Marketing emails delivery (Operational) Account and Settings (Operational) Outbound Webhooks (Operational) Workflows (Operational)