Brevo experienced a minor incident on July 28, 2026 affecting Contacts and Account and Settings and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2026, 01:11 PM UTC
Status: Investigating We’ve identified an issue currently affecting multiple services, which may be causing disruptions for some customers while using the platform. Our teams are actively investigating the issue and checking other areas to determine the full scope of the impacted services. We’re working to restore normal service as soon as possible. We apologise for any inconvenience caused and appreciate your patience and understanding. Affected components Account and Settings (Degraded performance) Brevo Tracker (Degraded performance) Workflows (Degraded performance) Account and Settings API (Degraded performance)
- identified Jul 28, 2026, 01:46 PM UTC
Status: Identified We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution. Affected components Brevo Tracker (Degraded performance) Workflows (Degraded performance) Contacts (Degraded performance) Account and Settings API (Degraded performance) Account and Settings (Degraded performance)
- monitoring Jul 28, 2026, 02:32 PM UTC
Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved. Affected components Brevo Tracker (Degraded performance) Workflows (Degraded performance) Contacts (Degraded performance) Account and Settings API (Degraded performance) Account and Settings (Degraded performance)
- resolved Jul 28, 2026, 02:53 PM UTC
Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Brevo Tracker (Operational) Workflows (Operational) Contacts (Operational) Account and Settings API (Operational) Account and Settings (Operational)