Brevo experienced a minor incident on July 16, 2026 affecting Sales CRM and Contacts and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 01:41 PM UTC
Status: Investigating We’ve detected an issue affecting Multiple services, and as a result, some cutomers may be experiencing disruptions while using our Platform. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Marketing Campaigns API (Degraded performance) Contact Management API (Degraded performance) Marketing email tracking links (Degraded performance) Sales CRM (Degraded performance) Contacts (Degraded performance) WhatsApp Campaigns (Degraded performance) Statistics (Degraded performance) Sales CRM API (Degraded performance) SMS Campaigns (Degraded performance) Marketing emails delivery (Degraded performance) Landing pages (Degraded performance) Wallet (Degraded performance)
- investigating Jul 16, 2026, 01:56 PM UTC
Status: Investigating Our team is actively investigating the root cause and working to resolve the issue as quickly as possible as multiple services are impacted We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Contacts (Degraded performance) Sales CRM API (Degraded performance) Marketing emails delivery (Degraded performance) Sales CRM (Degraded performance) Landing pages (Degraded performance) WhatsApp Campaigns (Degraded performance) Wallet (Degraded performance) Marketing Campaigns API (Degraded performance) Statistics (Degraded performance) Contact Management API (Degraded performance) SMS Campaigns (Degraded performance) Marketing email tracking links (Degraded performance)
- investigating Jul 16, 2026, 02:05 PM UTC
Status: Investigating We would like to inform you that we have identified the underlying issue and are actively working to resolve it as quickly as possible. Some customers may continue to experience intermittent disruptions while we complete the recovery process. We are closely monitoring the situation to ensure services are fully restored. We sincerely apologize for the inconvenience and appreciate your patience. We will share further updates as soon as more information becomes available. Affected components Marketing email tracking links (Degraded performance) Marketing emails delivery (Degraded performance) WhatsApp Campaigns (Degraded performance) Wallet (Degraded performance) Marketing Campaigns API (Degraded performance) Statistics (Degraded performance) Sales CRM API (Degraded performance) SMS Campaigns (Degraded performance) Sales CRM (Degraded performance) Landing pages (Degraded performance) Contacts (Degraded performance) Contact Management API (Degraded performance)
- investigating Jul 16, 2026, 02:12 PM UTC
Status: Investigating Our engineering team has identified the root cause of the issue and is actively implementing a resolution to restore services. During this time, some customers may continue to experience intermittent disruptions as recovery progresses. We are closely monitoring the platform to ensure all services return to normal operation. We apologize for the inconvenience and appreciate your understanding. We will provide additional updates as soon as they are available. Affected components Sales CRM (Degraded performance) Contacts (Degraded performance) WhatsApp Campaigns (Degraded performance) Wallet (Degraded performance) Statistics (Degraded performance) Contact Management API (Degraded performance) Marketing email tracking links (Degraded performance) Landing pages (Degraded performance) Marketing Campaigns API (Degraded performance) Sales CRM API (Degraded performance) SMS Campaigns (Degraded performance) Marketing emails delivery (Degraded performance)
- investigating Jul 16, 2026, 02:19 PM UTC
Status: Investigating Our engineering team is still actively working on the root cause and restore normal operations as quickly as possible. We sincerely apologize for the inconvenience this may cause and appreciate your patience while we work toward a resolution. We will continue to provide updates as more information becomes available. Affected components Messaging API (Degraded performance) SMS Campaigns (Degraded performance) Marketing emails delivery (Degraded performance) Marketing Campaigns API (Degraded performance) Marketing email tracking links (Degraded performance) Transactional emails delivery (Degraded performance) Sales CRM (Degraded performance) Outbound Webhooks (Degraded performance) Contacts (Degraded performance) Transactional SMS (Degraded performance) Contact Management API (Degraded performance) SMTP (Degraded performance) WhatsApp Campaigns (Degraded performance) Wallet (Degraded performance) Statistics (Degraded performance) Sales CRM API (Degraded performance) Landing pages (Degraded performance) Transactional emails tracking links (Degraded performance)
- investigating Jul 16, 2026, 02:41 PM UTC
Status: Investigating We have identified the underlying issue and our engineering team is actively working to implement a resolution as quickly as possible. Some customers may continue to experience intermittent disruptions while recovery efforts are underway. We are closely monitoring the situation and taking all necessary steps to restore full service safely and efficiently. We sincerely apologize for the inconvenience this has caused and greatly appreciate your patience and understanding. We will continue to provide timely updates as we make further progress toward full service restoration. Affected components WhatsApp Campaigns (Degraded performance) Transactional SMS (Degraded performance) Sales CRM API (Degraded performance) Account and Settings API (Degraded performance) SMS Campaigns (Degraded performance) Marketing email tracking links (Degraded performance) Contacts (Degraded performance) Statistics (Degraded performance) Contact Management API (Degraded performance) Sales CRM (Degraded performance) Account and Settings (Degraded performance) Wallet (Degraded performance) Marketing Campaigns API (Degraded performance) Messaging API (Degraded performance) Transactional emails delivery (Degraded performance) SMTP (Degraded performance) Landing pages (Degraded performance) Transactional emails tracking links (Degraded performance) Marketing emails delivery (Degraded performance) Outbound Webhooks (Degraded performance)
- identified Jul 16, 2026, 03:00 PM UTC
Status: Identified Our engineering team has isolated the root cause of the incident and continues to work on implementing the necessary remediation. Recovery activities are ongoing, and while some services are showing signs of improvement, customers may still experience intermittent disruptions as restoration progresses. We are continuously monitoring the platform and prioritizing efforts to restore all affected services as quickly and safely as possible. We sincerely apologize for the inconvenience and appreciate your continued patience and understanding. We will provide another update as soon as we have additional progress to share. Affected components Wallet (Operational) Sales CRM API (Operational) SMS Campaigns (Operational) Marketing email tracking links (Operational) Account and Settings (Operational) Transactional emails tracking links (Operational) Statistics (Operational) Messaging API (Operational) SMTP (Operational) Outbound Webhooks (Operational) Landing pages (Operational) Transactional SMS (Operational) Contact Management API (Degraded performance) Account and Settings API (Operational) Marketing emails delivery (Operational) Sales CRM (Degraded performance) Contacts (Degraded performance) WhatsApp Campaigns (Operational) Marketing Campaigns API (Operational) Transactional emails delivery (Operational)
- monitoring Jul 16, 2026, 03:09 PM UTC
Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved. Affected components SMS Campaigns (Operational) Marketing email tracking links (Operational) Sales CRM (Operational) Account and Settings (Operational) Outbound Webhooks (Operational) Statistics (Operational) Contact Management API (Operational) Account and Settings API (Operational) Wallet (Operational) Messaging API (Operational) Landing pages (Operational) WhatsApp Campaigns (Operational) Transactional SMS (Operational) Marketing Campaigns API (Operational) Transactional emails tracking links (Operational) Transactional emails delivery (Operational) Marketing emails delivery (Operational) SMTP (Operational) Contacts (Operational) Sales CRM API (Operational)
- resolved Jul 16, 2026, 03:25 PM UTC
Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Wallet (Operational) Messaging API (Operational) Transactional emails delivery (Operational) Sales CRM (Operational) Landing pages (Operational) Contacts (Operational) WhatsApp Campaigns (Operational) Outbound Webhooks (Operational) Marketing Campaigns API (Operational) Statistics (Operational) Contact Management API (Operational) Sales CRM API (Operational) Account and Settings API (Operational) SMS Campaigns (Operational) Transactional emails tracking links (Operational) Marketing email tracking links (Operational) Marketing emails delivery (Operational) SMTP (Operational) Account and Settings (Operational) Transactional SMS (Operational)