Delay in Marketing and Transactional Emails Delivery

Update timeline

1. investigating Feb 20, 2026, 12:53 AM UTC

   Status: Investigating We’ve detected an issue affecting the sending of the Marketing Email Campaigns and the Transactional Emails and as a result, some customers may be experiencing delays in the delivery of the emails. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Transactional emails delivery (Degraded performance) Marketing emails delivery (Degraded performance)

2. identified Feb 20, 2026, 01:07 AM UTC

   Status: Identified We have identified the cause of the issue affecting the sending of Marketing Email Campaigns and Transactional Emails. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution. Affected components Transactional emails delivery (Degraded performance) Marketing emails delivery (Degraded performance)

3. monitoring Feb 20, 2026, 01:26 AM UTC

   Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. System performance has returned to normal levels, and pending messages are now being processed as expected. We will continue to monitor the systems closely to ensure ongoing stability. We’ll provide an update once we confirm the issue is fully resolved. Affected components Marketing emails delivery (Degraded performance) Transactional emails delivery (Degraded performance)

4. resolved Feb 20, 2026, 01:32 AM UTC

   Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Transactional emails delivery (Operational) Marketing emails delivery (Operational)