Issue with Multiple Services

Update timeline

1. investigating Feb 20, 2026, 03:31 AM UTC

   Status: Investigating We’ve detected an issue affecting the Public API's and the Automation Workflows Execution, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Workflows (Degraded performance) Contact Management API (Degraded performance)

2. identified Feb 20, 2026, 03:48 AM UTC

   Status: Identified We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution. Affected components Workflows (Degraded performance) Contact Management API (Degraded performance)

3. monitoring Feb 20, 2026, 03:49 AM UTC

   Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved. Affected components Workflows (Operational) Contact Management API (Operational)

4. resolved Feb 20, 2026, 04:30 AM UTC

   Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Contact Management API (Operational) Workflows (Operational)