Issue with multiple services

Update timeline

1. investigating Feb 23, 2026, 02:19 PM UTC

   Status: Investigating We are currently investigating an issue impacting Notifications, Transactional Email, and Account Management services. Customers may experience delays in notification delivery, issues with transactional emails delivery, and intermittent errors when accessing account management features. Our engineering teams are actively working to identify the root cause and restore full service as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience. Affected components Account and Settings (Degraded performance)

2. identified Feb 23, 2026, 02:37 PM UTC

   Status: Identified We have identified the root cause of the issue affecting some services as a network disruption with one of our hosting providers. Our engineering team is actively coordinating with the provider to restore full service as quickly as possible. We will continue to share timely updates as we make progress toward full resolution. Affected components Transactional emails delivery (Degraded performance) Account and Settings (Degraded performance)

3. identified Feb 23, 2026, 02:47 PM UTC

   Status: Identified Recovery is currently in progress, and services are being restored back to normal operation. Our teams are actively monitoring the platform to ensure stability and to confirm that all systems are fully operational. We will provide another update once recovery is complete. Thank you for your continued patience. Affected components Marketing email tracking links (Degraded performance) Transactional emails delivery (Degraded performance) Marketing emails delivery (Degraded performance) Account and Settings (Degraded performance) Transactional emails tracking links (Degraded performance)

4. identified Feb 23, 2026, 03:17 PM UTC

   Status: Identified Recovery is still in progress. Our teams are actively monitoring the platform to ensure stability and to confirm that all systems are fully operational. We will provide our next update in 30 minutes, or sooner if additional information becomes available. Thank you for your continued patience. Affected components Transactional emails delivery (Degraded performance) Marketing emails delivery (Degraded performance) Account and Settings (Degraded performance) Workflows (Degraded performance) Meetings (Degraded performance) Transactional emails tracking links (Degraded performance) Contact Management API (Degraded performance) Marketing email tracking links (Degraded performance)

5. identified Feb 23, 2026, 03:47 PM UTC

   Status: Identified Recovery is still in progress. Our teams are actively monitoring the platform to ensure stability and to confirm that all systems are fully operational. We will provide our next update in 30 minutes, or sooner if additional information becomes available. Thank you for your continued patience. Affected components Transactional emails delivery (Degraded performance) Marketing emails delivery (Degraded performance) Account and Settings (Degraded performance) Workflows (Degraded performance) Meetings (Degraded performance) Transactional emails tracking links (Degraded performance) Contact Management API (Degraded performance) Marketing email tracking links (Degraded performance)

6. identified Feb 23, 2026, 04:03 PM UTC

   Status: Identified Account Management, Marketing and Transactional email link Tracking, and Contact Creation and Update services have now returned to normal operation. We are continuing to recover the remaining impacted services and are closely monitoring overall platform stability. We will provide our next update in 30 minutes, or sooner if additional information becomes available. Thank you for your continued patience. Affected components Meetings (Operational) Transactional emails tracking links (Operational) Contact Management API (Operational) Marketing email tracking links (Operational) Transactional emails delivery (Degraded performance) Marketing emails delivery (Degraded performance) Account and Settings (Operational) Workflows (Degraded performance)

7. monitoring Feb 23, 2026, 04:18 PM UTC

   Status: Monitoring Most impacted services have now returned to normal operation. We are currently observing delays in Marketing email delivery due to a temporary backlog. As the queue continues to process, delivery times are steadily improving, and newly sent emails are being processed as capacity is restored. Our teams are actively monitoring progress to ensure a full return to normal performance. We will provide our next update in 30 minutes, or sooner if additional information becomes available. Thank you for your continued patience and understanding. Affected components Marketing emails delivery (Degraded performance) Account and Settings (Operational) Workflows (Operational) Meetings (Operational) Transactional emails tracking links (Operational) Contact Management API (Operational) Marketing email tracking links (Operational) Transactional emails delivery (Operational)

8. monitoring Feb 23, 2026, 04:42 PM UTC

   Status: Monitoring All previously impacted services have returned to normal operation and are functioning as expected. We are still observing minor delays in Marketing Test email delivery due to a temporary backlog. The queue is actively being processed, and delivery times are improving as capacity continues to stabilize. Our teams are closely monitoring the situation to ensure it is fully resolved. We will provide our next update in 30 minutes, or sooner if additional information becomes available. Thank you for your continued patience and understanding. Affected components Account and Settings (Operational) Workflows (Operational) Meetings (Operational) Transactional emails tracking links (Operational) Contact Management API (Operational) Marketing email tracking links (Operational) Transactional emails delivery (Operational) Marketing emails delivery (Operational)

9. monitoring Feb 23, 2026, 05:05 PM UTC

   Status: Monitoring All services are now functioning normally and working as expected. Our teams continue to monitor the platform to ensure ongoing stability and performance. Affected components Meetings (Operational) Transactional emails tracking links (Operational) Contact Management API (Operational) Marketing email tracking links (Operational) Transactional emails delivery (Operational) Marketing emails delivery (Operational) Account and Settings (Operational) Workflows (Operational)

10. resolved Feb 23, 2026, 05:06 PM UTC

    Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Transactional emails delivery (Operational) Marketing emails delivery (Operational) Account and Settings (Operational) Workflows (Operational) Meetings (Operational) Transactional emails tracking links (Operational) Contact Management API (Operational) Marketing email tracking links (Operational)