Campaign sending delay

Update timeline

1. investigating Mar 20, 2026, 08:03 PM UTC

   Status: Investigating We’ve identified an issue impacting campaign sending, which may cause campaign sending delays for some customers. Our team is actively investigating the root cause and working to resolve it as quickly as possible. We apologize for the inconvenience and will share further updates as soon as more information is available. Affected components Marketing emails delivery (Degraded performance)

2. identified Mar 20, 2026, 08:36 PM UTC

   Status: Identified We have identified the cause of the issue affecting campaign sending service. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution. Affected components Marketing emails delivery (Degraded performance)

3. monitoring Mar 20, 2026, 08:56 PM UTC

   Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved. Affected components Marketing emails delivery (Degraded performance)

4. resolved Mar 20, 2026, 08:58 PM UTC

   Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Marketing emails delivery (Operational)