Delay in SMS Campaign Delivery

Update timeline

1. investigating Apr 08, 2026, 05:16 PM UTC

   Status: Investigating A limited number of clients may experience delays in SMS campaign delivery, as campaigns with URL shortening enabled may encounter processing delays. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components SMS Campaigns (Degraded performance)

2. monitoring Apr 08, 2026, 05:49 PM UTC

   Status: Monitoring The impact has been mitigated, and no errors are currently observed across the affected services. We continue to monitor our systems closely to ensure stability. An update will be provided once the issue is fully resolved. Affected components SMS Campaigns (Operational)

3. resolved Apr 08, 2026, 06:29 PM UTC

   Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components SMS Campaigns (Operational)