Transactional sending is impacted

Update timeline

1. investigating Apr 17, 2026, 06:58 AM UTC

   Status: Investigating We’ve detected an issue affecting transactional email sending, and as a result, clients may be experiencing disruptions when sending transactional emails. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Transactional emails delivery (Degraded performance) SMTP (Degraded performance)

2. identified Apr 17, 2026, 07:11 AM UTC

   Status: Identified We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution. Affected components Transactional emails delivery (Degraded performance) SMTP (Degraded performance)

3. monitoring Apr 17, 2026, 07:19 AM UTC

   Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved. Affected components SMTP (Operational) Transactional emails delivery (Operational)

4. resolved Apr 17, 2026, 07:48 AM UTC

   Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Transactional emails delivery (Operational) SMTP (Operational)