Brevo experienced a minor incident on May 19, 2026 affecting Inbox, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2026, 04:14 PM UTC
Status: Investigating We have identified an increase in errors affecting customers who are trying to add sources to the AI chatbot under Conversations. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components Inbox (Degraded performance)
- identified May 19, 2026, 04:15 PM UTC
Status: Identified We have identified the cause of the issue affecting our chatbot service. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution. Affected components Inbox (Degraded performance)
- resolved May 19, 2026, 04:31 PM UTC
Status: Resolved The issue has been resolved, and all source addition for chatbot under conversations is now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Inbox (Operational)