Brevo experienced a minor incident on May 7, 2026 affecting Workflows and Marketing emails delivery and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 05:38 AM UTC
Status: Investigating We’ve detected an issue affecting SMTP , and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components SMTP (Degraded performance)
- identified May 07, 2026, 05:47 AM UTC
Status: Identified We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution. Affected components SMTP (Degraded performance)
- identified May 07, 2026, 06:02 AM UTC
Status: Identified We are still experiencing an issue, which is impacting multiple dependent services. At this time, we have identified the following impacts: • Transactional emails delivery • Marketing emails delivery • SMTP services are getting better Our team is actively investigating and working to resolve the issue as quickly as possible. We will continue to share updates as we learn more. Affected components Transactional emails delivery (Degraded performance) Marketing emails delivery (Degraded performance) SMTP (Degraded performance)
- investigating May 07, 2026, 06:33 AM UTC
Status: Investigating We are still experiencing an issue which is impacted multiple services. We have identified more services are impacted • Delay in events processing and redirection links • Delay in transaction and marketing emails • Automation services • Contacts management API • SMS sending Our team is actively investigating and working to resolve the issue as quickly as possible. We will continue to share updates as we learn more. Affected components Workflows (Degraded performance) Contact Management API (Degraded performance) Transactional emails delivery (Degraded performance) Marketing emails delivery (Degraded performance) SMTP (Degraded performance)
- identified May 07, 2026, 07:07 AM UTC
Status: Identified We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution. Affected components SMS Campaigns (Degraded performance) Marketing email tracking links (Degraded performance) Transactional emails delivery (Degraded performance) Workflows (Degraded performance) Transactional SMS (Degraded performance) Contact Management API (Degraded performance) Marketing emails delivery (Degraded performance) SMTP (Degraded performance) Transactional emails tracking links (Degraded performance)
- monitoring May 07, 2026, 07:20 AM UTC
Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved. Affected components SMS Campaigns (Degraded performance) Marketing email tracking links (Degraded performance) Marketing emails delivery (Degraded performance) SMTP (Degraded performance) Transactional SMS (Degraded performance) Transactional emails tracking links (Degraded performance) Transactional emails delivery (Degraded performance) Workflows (Degraded performance) Contact Management API (Degraded performance)
- monitoring May 07, 2026, 07:34 AM UTC
Status: Monitoring We are observing a reduction in errors, and our team will continue to closely monitor the system until all services have fully returned to normal operation. Affected components SMS Campaigns (Operational) Transactional emails delivery (Operational) Marketing emails delivery (Operational) SMTP (Operational) Marketing email tracking links (Operational) Workflows (Operational) Transactional SMS (Operational) Transactional emails tracking links (Operational) Contact Management API (Operational)
- resolved May 07, 2026, 08:24 AM UTC
Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components SMTP (Operational) Transactional emails tracking links (Operational) Contact Management API (Operational) SMS Campaigns (Operational) Marketing emails delivery (Operational) Workflows (Operational) Transactional SMS (Operational) Marketing email tracking links (Operational) Transactional emails delivery (Operational)