Multiple Services Impacted

Update timeline

1. investigating May 04, 2026, 01:34 PM UTC

   Status: Investigating We are currently experiencing an issue with one of our database, which is impacting multiple dependent services. At this time, we have identified the following impacts: • Company creation may be delayed • Transactional SMS delivery and related events are delayed • Inbound emails for customers using Conversations (email integration) may be delayed or not delivered Our team is actively investigating and working to resolve the issue as quickly as possible. We will continue to share updates as we learn more. Affected components Sales CRM (Degraded performance) Inbox (Degraded performance) Transactional SMS (Degraded performance)

2. identified May 04, 2026, 01:38 PM UTC

   Status: Identified We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution. Affected components Sales CRM (Degraded performance) Inbox (Degraded performance) Transactional SMS (Degraded performance)

3. monitoring May 04, 2026, 01:43 PM UTC

   Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved. Affected components Sales CRM (Degraded performance) Inbox (Degraded performance) Transactional SMS (Degraded performance)

4. investigating May 04, 2026, 02:23 PM UTC

   Status: Investigating We are still observing a high error rate despite the initial mitigation steps and are actively investigating additional contributing factors. We apologize for the inconvenience and will share further updates as soon as more information becomes available. Affected components Sales CRM (Degraded performance) Inbox (Degraded performance) Transactional SMS (Degraded performance)

5. identified May 04, 2026, 02:35 PM UTC

   Status: Identified We have identified the cause of the issue. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution. Affected components Sales CRM (Degraded performance) Inbox (Degraded performance) Transactional SMS (Degraded performance)

6. monitoring May 04, 2026, 02:48 PM UTC

   Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. Companies creation is back to normal. We continue to monitor other impacted systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved. Affected components Sales CRM (Operational) Inbox (Degraded performance) Transactional SMS (Degraded performance)

7. resolved May 04, 2026, 03:15 PM UTC

   Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components Sales CRM (Operational) Inbox (Operational) Transactional SMS (Operational)