Brevo experienced a minor incident on September 20, 2026 affecting SMTP, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 20, 2026, 03:02 PM UTC
Status: Investigating We’ve detected an issue affecting the Transactional Platform Frontend, and as a result, some customers may be experiencing disruptions while checking the Transactional Email Logs and Statistics. Please be informed that only the frontend view is impacted; the underlying Transactional Email Sending continues to operate as expected. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information. Affected components SMTP (Degraded performance)
- identified Sep 20, 2026, 03:11 PM UTC
Status: Identified We have identified the cause of the issue affecting the Transactional Platform Frontend. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution. Affected components SMTP (Degraded performance)
- monitoring Sep 20, 2026, 03:15 PM UTC
Status: Monitoring We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved. Affected components SMTP (Degraded performance)
- resolved Sep 20, 2026, 03:15 PM UTC
Status: Resolved The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue. Affected components SMTP (Operational)