Braze incident

Email links for SparkPost customers serving 502s due to SparkPost incident

Minor Resolved View vendor source →

Braze experienced a minor incident on November 20, 2024 affecting Email, lasting 4h 41m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2024, 10:38 PM UTC
Resolved
Nov 21, 2024, 03:20 AM UTC
Duration
4h 41m
Detected by Pingoru
Nov 20, 2024, 10:38 PM UTC

Affected components

Email

Update timeline

  1. identified Nov 20, 2024, 10:38 PM UTC

    SparkPost, one of the vendors Braze uses for email delivery, is experiencing an incident posted to their status page at https://status.sparkpost.com/incidents/nj2t6wx6b5gd. This incident is causing HTTP 502 errors for click-tracked links with the DNS of the domain pointed at spgo.io. SparkPost states that this only affects US-hosted email customers.

  2. monitoring Nov 20, 2024, 10:57 PM UTC

    Based on our testing, this appears to have resolved. SparkPost has not yet updated the incident page at https://status.sparkpost.com/incidents/nj2t6wx6b5gd, which may mean this incident is still ongoing on their side. We are awaiting confirmation from SparkPost to verify the incident is fully resolved.

  3. monitoring Nov 20, 2024, 11:25 PM UTC

    SparkPost has confirmed a fix has been implemented for this issue, and they are continuing to monitor. Braze is continuing to monitor the situation, and we continue observing successful requests for click-tracked links.

  4. resolved Nov 21, 2024, 03:20 AM UTC

    This incident is resolved; Braze has not observed any recurrence in HTTP 502 errors for click-tracked links in the last ~4 hours. We will follow up with vendor SparkPost regarding root cause details of the outage. SparkPost Incident: https://status.sparkpost.com/incidents/nj2t6wx6b5gd