Braze incident

SparkPost Incident Affecting EU Region

Minor Resolved View vendor source →

Braze experienced a minor incident on December 13, 2024 affecting Email, lasting 3h 29m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2024, 07:26 PM UTC
Resolved
Dec 13, 2024, 10:56 PM UTC
Duration
3h 29m
Detected by Pingoru
Dec 13, 2024, 07:26 PM UTC

Affected components

Email

Update timeline

  1. identified Dec 13, 2024, 07:26 PM UTC

    SparkPost, one of the vendors Braze uses for email delivery, has reported an incident causing possible delays in the EU region. Braze is continuing to monitor the situation and follow up with SparkPost. SparkPost Statuspage: https://status.sparkpost.com/

  2. identified Dec 13, 2024, 07:27 PM UTC

    We are continuing to work with SparkPost on this issue

  3. resolved Dec 13, 2024, 10:56 PM UTC

    SparkPost has resolved the incident on their side. Braze email services continue to operate normally.