Braze experienced a critical incident on January 28, 2025 affecting SDK Data Collection, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
SDK Data Collection
Update timeline
- investigating Jan 28, 2025, 01:26 PM UTC
Braze Engineerings is currently investigating a certificate issue causing an outage to the EU-02 SDK. Once service is resumed the SDK should retry traffic. We will provide further updates within 30 minutes.
- monitoring Jan 28, 2025, 01:45 PM UTC
The EU-02 SDK service has been restored, and Braze Engineers continue to monitor the health of services.
- resolved Jan 28, 2025, 02:02 PM UTC
The EU-02 SDK Service is operating within normal operational bounds. This incident is now resolved.