Braze experienced a major incident on January 31, 2025 affecting Email, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Email
Update timeline
- identified Jan 31, 2025, 01:13 AM UTC
We have identified an issue processing email click & open events and updating email analytics. Message triggering and segmentation based on email events processing is similarly delayed.
- monitoring Jan 31, 2025, 01:58 AM UTC
A fix has been implemented, and event processing latency has returned to standard levels. We're processing through a backlog of events. We'll continue monitoring until these events are fully processed.
- resolved Jan 31, 2025, 02:58 AM UTC
This incident has been resolved. No data was lost, and all delayed email events have been processed. There are no delays in processing new inbound events.