Braze experienced a minor incident on April 3, 2025 affecting Dashboard and SDK Data Collection and 1 more component, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 03, 2025, 05:12 PM UTC
Braze Engineers are currently investigating an issue impacting US01 services.
- monitoring Apr 03, 2025, 05:26 PM UTC
Braze Engineers are investigating an issue impacting Data Processing of the US01 cluster starting at 12:45 ET. Customers may have experienced errors and latency impacting the Dashboard, SDK Data Collection, REST APIs, Outbound Messaging, and Currents. At this time services have stabilized and engineers continue working to ensure system stability.
- monitoring Apr 03, 2025, 05:52 PM UTC
All Braze services are stable. Engineering is focused on processing the backlog of Outbound Messages. Following further triage of the issue, we can confirm during the incident windows, the following services were NOT impacted: - Dashboard - REST API's - Currents - CDI We can confirm during the incident window the following Braze services experienced: - SDK Data Collection Errors - this will automatically retry and no action is needed by Braze customers - Outbound Messaging latency
- resolved Apr 03, 2025, 06:12 PM UTC
We apologize for mischaracterizing the impact of the outage in the original updates. We confirm that the incident is now resolved and that the impact was minor. During the incident window (12:45 to 14:00 ET) customers may have experienced the following: SDK Data Collection Errors - this will automatically retry and no action is needed by Braze customers Outbound Messaging latency