Braze experienced a minor incident on May 21, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved May 21, 2025, 06:11 PM UTC
We experienced a service degradation on the US-01 cluster between 11:46 ET and 11:58 ET. During this 12-minute period, SDK API and Dashboard services hosted on the US-01 cluster were impacted by increased errors. SDK API errors were successfully retried. Our engineering team responded immediately when the issue was detected and restored full service functionality at 11:58 ET. All systems are now operating normally.