Branch Outage History

Branch had 23 outages in the last 2 years totaling 464h 18m of downtime — averaging 0.9 incidents per month.

There were 23 Branch outages since July 19, 2024 totaling 464h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.branch.io

Notice July 9, 2026

iOS SDK 3.14.1 App Crash Related to Pasteboard URI Parsing

Detected by Pingoru: Jul 09, 2026, 06:09 PM UTC
Resolved: Jul 10, 2026, 12:14 AM UTC
Duration: 6h 4m

Timeline · 3 updates

investigating Jul 09, 2026, 06:09 PM UTC

We are actively investigating an issue affecting some apps using Branch iOS SDK 3.14.1 where the app may crash on launch under specific device clipboard conditions.
monitoring Jul 09, 2026, 10:26 PM UTC

We've identified the underlying issues and have released Branch iOS SDK v3.14.2, which includes a fix for the crash-on-launch issue impacting some apps using v3.14.1 under specific device clipboard conditions.If you are using Branch iOS SDK 3.14.1, we recommend updating to 3.1.4.2 to avoid any issues.
resolved Jul 10, 2026, 12:14 AM UTC

We have identified and resolved the issue affecting customers using NativeLink in our iOS SDK version 3.14.1 What Happened: In certain app launch scenarios, if a user had unexpected data copied to their clipboard, NativeLink could misinterpret it, potentially causing the app to crash. Who Was Impacted: This issue only impacted apps using NativeLink that were built on iOS SDK version 3.14.1. If your app does not use NativeLink, you were not impacted by this issue. How to Fix It: This has been fully resolved in iOS SDK version 3.14.2. If your app uses NativeLink, please have your engineering team update to this latest version to receive the fix. The Immediate Workaround (No App Update Required): If you cannot push an app update immediately, you can stop the crashes right away by disabling NativeLink in your dashboard.

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Minor July 2, 2026

Delay in attributions and webhooks

Detected by Pingoru: Jul 02, 2026, 11:47 PM UTC
Resolved: Jul 08, 2026, 06:45 PM UTC
Duration: 5d 18h

Affected: Export APIWebhooks

Timeline · 6 updates

investigating Jul 02, 2026, 11:47 PM UTC

We have identified a delay in attribution processing and webhooks. Processing is functioning correctly but currently delayed by approximately one hour. The Engineering team is investigating the underlying cause.
monitoring Jul 03, 2026, 02:28 AM UTC

As of 7:10 PT we are now processing webhooks within 30 minutes. We are monitoring the situation and continue to investigate for a root cause.
monitoring Jul 03, 2026, 10:59 AM UTC

As of 7:10 PT we are now processing webhooks within 30 minutes and we do not see delays with our attribution processing. We are monitoring the situation and continue to investigate for a root cause.
investigating Jul 03, 2026, 04:27 PM UTC

We are currently investigating an issue that began at approximately 7:30 PT, which is impacting our services. Webhook processing is currently exceeding our 30-minute SLA. Furthermore, data exports and data availability within our APIs are experiencing delays of up to four hours. We are actively working to identify the root cause and will provide further updates as more information becomes available.
monitoring Jul 03, 2026, 11:56 PM UTC

At this time we believe that we have identified and addressed the root cause and all systems are back to normal. Webhooks and data availability are within SLA and normal bounds. We will remain in Monitoring through the weekend.
resolved Jul 08, 2026, 06:45 PM UTC

This incident has been resolved.

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Minor March 26, 2026

Services Degraded: X API Platform Impacting X (formerly Twitter) Attributions

Detected by Pingoru: Mar 26, 2026, 03:45 AM UTC
Resolved: Mar 26, 2026, 03:42 PM UTC
Duration: 11h 57m

Affected: APIWebhooks

Timeline · 3 updates

monitoring Mar 26, 2026, 03:45 AM UTC

We have identified a disruption in X's API Service Status (https://docs.x.com/status) causing delays to X attributions. Once X's services are restored, attribution and webhooks will be funnelled and properly processed. Our team is monitoring the situation.
monitoring Mar 26, 2026, 03:19 PM UTC

We are continuing to monitor the situation. Branch's API and Webhook services were not impacted and they continue to be fully operational
resolved Mar 26, 2026, 03:42 PM UTC

We have confirmed that X’s API Service success rates have returned to normal. We will continue to monitor.

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Notice March 13, 2026

Services Degraded: Missing Dashboard Features

Detected by Pingoru: Mar 13, 2026, 06:59 AM UTC
Resolved: Mar 13, 2026, 09:10 AM UTC
Duration: 2h 11m

Affected: Dashboard

Timeline · 2 updates

investigating Mar 13, 2026, 06:59 AM UTC

Our Engineering team is currently working to resolve an issue where some customers are reporting missing features from their dashboard. We appreciate your patience as we work to restore full functionality as quickly as possible.
resolved Mar 13, 2026, 09:10 AM UTC

The identified issue has been resolved, and services are now restored. You should see the dashboard features available again.

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Notice March 5, 2026

Meta API Latency

Detected by Pingoru: Mar 05, 2026, 04:34 PM UTC
Resolved: Mar 05, 2026, 07:20 PM UTC
Duration: 2h 46m

Timeline · 3 updates

monitoring Mar 05, 2026, 04:34 PM UTC

We are currently observing severe latency with the Meta Graph API. This is resulting in a temporary loss of real-time reporting data. We have alerted Meta and are monitoring the situation closely and will provide updates as they become available.
monitoring Mar 05, 2026, 06:09 PM UTC

We are seeing a decrease in the latency and will continue to monitor.
resolved Mar 05, 2026, 07:20 PM UTC

Latency has now returned to normal.

Read the full incident report →

Notice February 19, 2026

Service Performance Issue

Detected by Pingoru: Feb 19, 2026, 11:30 AM UTC
Resolved: Feb 19, 2026, 11:30 AM UTC
Duration: —

Timeline · 1 update

resolved Feb 20, 2026, 01:22 AM UTC

Between 3:00 PM and 3:25 PM PST, we experienced a period of service instability that affected Deeplinking and App opens. During this window users may have encountered errors or slower response times. Our team identified this was the result of configuration error during a routine system update. We immediately reverted the change and all services returned to normal operation by 3:25 PM PST. We are currently monitoring our systems and verifying that all delayed data has been processed correctly.

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Minor November 27, 2025

Daily Exports API Service Impact

Detected by Pingoru: Nov 27, 2025, 04:56 PM UTC
Resolved: Nov 27, 2025, 05:44 PM UTC
Duration: 47m

Affected: Export API

Timeline · 2 updates

investigating Nov 27, 2025, 04:56 PM UTC

We have identified an issue with Daily Exports API service failing. Customers may encounter delay or even errors while trying to pull the data. Out team is actively working to resolve the issue.
resolved Nov 27, 2025, 05:44 PM UTC

We have identified the issue, deployed a fix, and restarted the affected jobs. We are now seeing successful completion of jobs and these will be processed in the next few hours.

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Notice September 8, 2025

Google Ads iOS attribution pipeline

Detected by Pingoru: Sep 08, 2025, 11:04 PM UTC
Resolved: Sep 09, 2025, 01:14 AM UTC
Duration: 2h 10m

Timeline · 2 updates

identified Sep 08, 2025, 11:04 PM UTC

We have identified an issue with Google Ads iOS attribution pipeline impacting partial attribution data beginning July 23rd. We are working to resolve the issue and assess impact.
resolved Sep 09, 2025, 01:14 AM UTC

Our team has now pushed a fix to resolve the issue. We are assessing impact and will follow up with more details.

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Notice September 3, 2025

Increase in error responses from Sendgrid ESP

Detected by Pingoru: Sep 03, 2025, 10:44 PM UTC
Resolved: Sep 04, 2025, 11:28 PM UTC
Duration: 1d

Timeline · 2 updates

investigating Sep 03, 2025, 10:44 PM UTC

We have identified an increase in error responses for Universal Email Campaign links for clients integrated Sendgrid services, this potentially includes those using Sendgrid, Braze + Sendgrid, Klayvio and other ESPs utilizing sendgrid API. End users should be resolving to the fallback URL in cases where we receive an error from Sendgrid endpoints. We have reported this issue to Sendgrid and will continue to work with them to a resolution.
resolved Sep 04, 2025, 11:28 PM UTC

We are once again seeing successful requests

Read the full incident report →

Notice August 14, 2025

Facebook Ad Partner Token Expiry

Detected by Pingoru: Aug 14, 2025, 05:37 PM UTC
Resolved: Aug 14, 2025, 07:13 PM UTC
Duration: 1h 35m

Timeline · 2 updates

monitoring Aug 14, 2025, 05:37 PM UTC

We are aware of global issues with Facebook Ad Partner authentication tokens. Branch is monitoring Meta's status page (https://metastatus.com/facebook-login), currently reporting issues with their Facebook login. Once Meta's services are restored, Branch will try to automatically reconnect . If your authentication token remains invalid, manually re-authenticate your account within the Branch platform here: https://branch.dashboard.branch.io/ads/partner-management
resolved Aug 14, 2025, 07:13 PM UTC

Meta has resolved the issues affecting Facebook login, as confirmed on their status page (https://metastatus.com/facebook-login). Branch attempted to re-establish connections for all accounts, and most were successful. If your Facebook Ad Partner authentication token remains invalid, please manually re-authenticate your account within the Branch platform here: https://dashboard.branch.io/ads/partner-management/a_facebook?tab=settings

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Notice August 8, 2025

SKAN Data Missing in V2/event Response

Detected by Pingoru: Aug 08, 2025, 10:38 PM UTC
Resolved: Aug 08, 2025, 10:38 PM UTC
Duration: —

Timeline · 1 update

resolved Aug 08, 2025, 10:38 PM UTC

We have identified an issue impacting post install event SKAN attributions. As a result SKAN attributions may have been missed for conversion events starting July 31st. The root cause was addressed and resolved as of August 7th at 5:12 PM PDT. We will continue monitoring.

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Minor August 7, 2025

Unable to create or clone Journeys

Detected by Pingoru: Aug 07, 2025, 03:44 AM UTC
Resolved: Aug 07, 2025, 05:21 AM UTC
Duration: 1h 36m

Affected: Journeys

Timeline · 2 updates

investigating Aug 07, 2025, 03:44 AM UTC

At 8:20 PM Pacific Time, we identified an issue with not being able to create or clone Journeys. Our Engineering teams are investigating the issue.
resolved Aug 07, 2025, 05:21 AM UTC

As of 08:36 PM Pacific Time, we have restored the Journey services. You should now be able to create and clone Journeys successfully.

Read the full incident report →

Minor April 24, 2025

Degraded Linking and Related Services

Detected by Pingoru: Apr 24, 2025, 04:41 PM UTC
Resolved: Apr 24, 2025, 10:29 PM UTC
Duration: 5h 48m

Affected: APIDeep Linking

Timeline · 3 updates

investigating Apr 24, 2025, 04:41 PM UTC

We're encountering service degradation with a few our services impacting link performance. API may return an error, however link redirects will continue to work and open the app or web as expected. Our Engineering team is actively working to resolve the issue and restore full functionality. We’ll provide updates as we have more information.
identified Apr 24, 2025, 05:36 PM UTC

Root cause has been identified and we are currently applying the fixes. In the meantime API Success Rate and latency are back to normal levels and direct deep linking functionality has been restored. We are continually working to restore other impacted functionalities including deferred deep linking.
resolved Apr 24, 2025, 10:29 PM UTC

As of 1:04PM PST we have recovered 100% of the functionality and are reporting success rates and latency are back to normal.

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Notice March 21, 2025

Delay in Cost, Click, and Impressions data from Google Ads

Detected by Pingoru: Mar 21, 2025, 07:16 PM UTC
Resolved: Mar 24, 2025, 04:50 PM UTC
Duration: 2d 21h

Timeline · 4 updates

investigating Mar 21, 2025, 07:16 PM UTC

Our engineering team has identified a significant increase in error responses from the Google Ads API. As a result we are seeing a delay in populating the cost, click and impression data within the dashboard. We are actively working with Google's team to resolve. No data loss is expected.
identified Mar 21, 2025, 09:54 PM UTC

We are continuing to troubleshoot the issue with google, we expect a temporary delay in cost, click and impression data for Google ads until api issues are fully resolved. Once again, no data loss is expected.
monitoring Mar 22, 2025, 03:27 AM UTC

Errors have subsided and the backlog has been cleared. We will continue to monitor the API services. In the meantime data is up-to-date.
resolved Mar 24, 2025, 04:50 PM UTC

The issue has been resolved. All data has been backfilled.

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Notice March 18, 2025

Cohort Analytics Service Unavailable

Detected by Pingoru: Mar 18, 2025, 10:37 AM UTC
Resolved: Mar 18, 2025, 04:05 PM UTC
Duration: 5h 27m

Timeline · 2 updates

investigating Mar 18, 2025, 10:37 AM UTC

We are currently investigating an issue with Cohort Analytics being unavailable. You will see a message "No analytics found". Our teams are currently investigating.
resolved Mar 18, 2025, 04:05 PM UTC

Cohort Analytics service is now up and working

Read the full incident report →

Notice March 15, 2025

Increased latencies from Facebook SAN Partner

Detected by Pingoru: Mar 15, 2025, 06:08 AM UTC
Resolved: Mar 16, 2025, 03:30 AM UTC
Duration: 21h 22m

Timeline · 3 updates

investigating Mar 15, 2025, 06:08 AM UTC

Our engineering team has identified a high latency in responses from Facebook SAN API resulting in a delay to the attribution pipeline. We have reached out to Facebook and are currently investigating.
identified Mar 15, 2025, 02:38 PM UTC

Our engineering team has identified high latency response times from the Facebook SAN API, which is impacting attribution accuracy and reporting within our platform. The increased response time is leading to lower-than-expected attributions to Facebook and potential misattributions to other channels due to delayed postbacks from FB. Due to high latency, we have also disabled SAN Deferred Deep Linking, which will impact deep linking and attribution for events relying on SAN calls.
resolved Mar 16, 2025, 03:30 AM UTC

Meta has resolved disruptions to their attribution claim pipelines as of Saturday March 15th 04:10 PM Pacific Time. These disruptions caused delays in claims received from Meta, resulting in attribution loss and potential misattributions. We have resumed our attribution pipelines back to normal. Latency previously observed has subsided, however we will continue to monitor our services.

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Notice December 11, 2024

Facebook API increase in error rates

Detected by Pingoru: Dec 11, 2024, 06:45 PM UTC
Resolved: Dec 11, 2024, 08:45 PM UTC
Duration: 1h 59m

Timeline · 2 updates

monitoring Dec 11, 2024, 06:45 PM UTC

Starting around 9:55 AM PST we identified an increased failure response for callouts made to the Facebook API. We are seeing this API start to recover and will continue to monitor.
resolved Dec 11, 2024, 08:45 PM UTC

We now see a full recovery of the Facebook API. We will continue to monitor but all systems have returned to normal.

Read the full incident report →

Minor September 20, 2024

Dashboard Service Degradation

Detected by Pingoru: Sep 20, 2024, 09:56 AM UTC
Resolved: Sep 20, 2024, 10:43 AM UTC
Duration: 46m

Affected: Dashboard

Timeline · 2 updates

investigating Sep 20, 2024, 09:56 AM UTC

We are observing an issue with our Dashboard Service. Users might see latency with the Dashboard loading or encounter a blank page while trying to access the Branch Dashboard. Our Engineering Teams are actively Investigating.
resolved Sep 20, 2024, 10:43 AM UTC

Dashboard services have stabilized and returned to normal.

Read the full incident report →

Minor August 27, 2024

Drop in events attributed to Google on iOS

Detected by Pingoru: Aug 27, 2024, 03:33 AM UTC
Resolved: Aug 29, 2024, 04:57 PM UTC
Duration: 2d 13h

Affected: Dashboard

Timeline · 3 updates

investigating Aug 27, 2024, 03:33 AM UTC

Starting August 26th at around 9:00 am PST (16:00 UTC), we have identified drop in attributions from Google for iOS. Our internal teams are investigating the issue.
monitoring Aug 29, 2024, 04:50 AM UTC

We have collaborated with Google, who have identified the root cause and applied a fix. We are monitoring the situation.
resolved Aug 29, 2024, 04:57 PM UTC

As of 9:00 am PST (16:00 UTC), we have confirmed the fix applied by Google has normalised the event attributions.

Read the full incident report →

Notice August 23, 2024

Dashboard Liveview Section errors after timeout

Detected by Pingoru: Aug 23, 2024, 03:10 PM UTC
Resolved: Aug 23, 2024, 10:38 PM UTC
Duration: 7h 28m

Affected: Dashboard

Timeline · 2 updates

investigating Aug 23, 2024, 03:10 PM UTC

We are currently experiencing an error: "Something went wrong. Please refresh or contact support." when Liveview section within the Branch Dashboard is clicked. Our internal teams are investigating the issue.
resolved Aug 23, 2024, 10:38 PM UTC

This incident has been resolved.

Read the full incident report →

Notice August 20, 2024

IOS Facebook Messenger Deeplinking Issue

Detected by Pingoru: Aug 20, 2024, 04:16 PM UTC
Resolved: Aug 21, 2024, 06:32 PM UTC
Duration: 1d 2h

Timeline · 2 updates

identified Aug 20, 2024, 04:16 PM UTC

We have identified a change in the functionality of Facebook Messenger on IOS that is resulting in URL schemes to not be launched. As a result, deep linking functionality is impacted. We have reached out to Meta to identify the changes as well as exploring work arounds.
resolved Aug 21, 2024, 06:32 PM UTC

We’ve released a change to improve the end user experience by reducing the Deepview’s auto-fallback-redirect delay. As a result, if the link has a web URL set that is configured for App Links, the app will be opened by this mechanism very shortly after showing the Deepview. We will continue to investigate solutions to iterate and optimize the user experience.

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Minor July 31, 2024

Universal Email Services Degraded

Detected by Pingoru: Jul 31, 2024, 01:40 PM UTC
Resolved: Jul 31, 2024, 01:52 PM UTC
Duration: 11m

Affected: Link Redirection

Timeline · 3 updates

investigating Jul 31, 2024, 01:40 PM UTC

As of 4 AM PT, we started to see high error rates with redirection of Universal Email Links, resulting in links not accessible. Engineering Team is investigating.
investigating Jul 31, 2024, 01:50 PM UTC

We identified the issue with network configurations and Universal Email Services have now been restored.
resolved Jul 31, 2024, 01:52 PM UTC

We identified the issue with network configurations and Universal Email Services have now been restored.

Read the full incident report →

Notice July 19, 2024

Notice: Branch is Unaffected by the CrowdStrike Software Update

Detected by Pingoru: Jul 19, 2024, 04:06 PM UTC
Resolved: Jul 22, 2024, 03:14 PM UTC
Duration: 2d 23h

Timeline · 2 updates

monitoring Jul 19, 2024, 04:06 PM UTC

Branch is not affected by the CrowdStrike software update. This update is causing widespread issues for many IT teams worldwide, particularly with Windows systems. While we may experience challenges in reaching and interacting with customers who use Microsoft services like Teams, all of Branch's backend services and systems remain unaffected. We are monitoring the situation closely and will reach out should anything change.
resolved Jul 22, 2024, 03:14 PM UTC

This incident has been resolved.

Read the full incident report →