Branch experienced a notice incident on August 14, 2025, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Aug 14, 2025, 05:37 PM UTC
We are aware of global issues with Facebook Ad Partner authentication tokens. Branch is monitoring Meta's status page (https://metastatus.com/facebook-login), currently reporting issues with their Facebook login. Once Meta's services are restored, Branch will try to automatically reconnect . If your authentication token remains invalid, manually re-authenticate your account within the Branch platform here: https://branch.dashboard.branch.io/ads/partner-management
- resolved Aug 14, 2025, 07:13 PM UTC
Meta has resolved the issues affecting Facebook login, as confirmed on their status page (https://metastatus.com/facebook-login). Branch attempted to re-establish connections for all accounts, and most were successful. If your Facebook Ad Partner authentication token remains invalid, please manually re-authenticate your account within the Branch platform here: https://dashboard.branch.io/ads/partner-management/a_facebook?tab=settings