Branch incident

Unable to create or clone Journeys

Minor Resolved View vendor source →

Branch experienced a minor incident on August 7, 2025 affecting Journeys, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2025, 03:44 AM UTC
Resolved
Aug 07, 2025, 05:21 AM UTC
Duration
1h 36m
Detected by Pingoru
Aug 07, 2025, 03:44 AM UTC

Affected components

Journeys

Update timeline

  1. investigating Aug 07, 2025, 03:44 AM UTC

    At 8:20 PM Pacific Time, we identified an issue with not being able to create or clone Journeys. Our Engineering teams are investigating the issue.

  2. resolved Aug 07, 2025, 05:21 AM UTC

    As of 08:36 PM Pacific Time, we have restored the Journey services. You should now be able to create and clone Journeys successfully.