Branch incident

Service Performance Issue

Notice Resolved View vendor source →
Started
Feb 19, 2026, 11:30 AM UTC
Resolved
Feb 19, 2026, 11:30 AM UTC
Duration
Detected by Pingoru
Feb 19, 2026, 11:30 AM UTC

Update timeline

  1. resolved Feb 20, 2026, 01:22 AM UTC

    Between 3:00 PM and 3:25 PM PST, we experienced a period of service instability that affected Deeplinking and App opens. During this window users may have encountered errors or slower response times. Our team identified this was the result of configuration error during a routine system update. We immediately reverted the change and all services returned to normal operation by 3:25 PM PST. We are currently monitoring our systems and verifying that all delayed data has been processed correctly.

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