Branch Outage History

Branch is up right now

Branch had 10 outages in the last 2 years totaling 47h 50m of downtime — averaging 0.4 incidents per month.

There were 10 Branch outages since August 7, 2025 totaling 47h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.branch.io

Minor March 26, 2026

Services Degraded: X API Platform Impacting X (formerly Twitter) Attributions

Detected by Pingoru
Mar 26, 2026, 03:45 AM UTC
Resolved
Mar 26, 2026, 03:42 PM UTC
Duration
11h 57m
Affected: APIWebhooks
Timeline · 3 updates
  1. monitoring Mar 26, 2026, 03:45 AM UTC

    We have identified a disruption in X's API Service Status (https://docs.x.com/status) causing delays to X attributions. Once X's services are restored, attribution and webhooks will be funnelled and properly processed. Our team is monitoring the situation.

  2. monitoring Mar 26, 2026, 03:19 PM UTC

    We are continuing to monitor the situation. Branch's API and Webhook services were not impacted and they continue to be fully operational

  3. resolved Mar 26, 2026, 03:42 PM UTC

    We have confirmed that X’s API Service success rates have returned to normal. We will continue to monitor.

Read the full incident report →

Notice March 13, 2026

Services Degraded: Missing Dashboard Features

Detected by Pingoru
Mar 13, 2026, 06:59 AM UTC
Resolved
Mar 13, 2026, 09:10 AM UTC
Duration
2h 11m
Affected: Dashboard
Timeline · 2 updates
  1. investigating Mar 13, 2026, 06:59 AM UTC

    Our Engineering team is currently working to resolve an issue where some customers are reporting missing features from their dashboard. We appreciate your patience as we work to restore full functionality as quickly as possible.

  2. resolved Mar 13, 2026, 09:10 AM UTC

    The identified issue has been resolved, and services are now restored. You should see the dashboard features available again.

Read the full incident report →

Notice March 5, 2026

Meta API Latency

Detected by Pingoru
Mar 05, 2026, 04:34 PM UTC
Resolved
Mar 05, 2026, 07:20 PM UTC
Duration
2h 46m
Timeline · 3 updates
  1. monitoring Mar 05, 2026, 04:34 PM UTC

    We are currently observing severe latency with the Meta Graph API. This is resulting in a temporary loss of real-time reporting data. We have alerted Meta and are monitoring the situation closely and will provide updates as they become available.

  2. monitoring Mar 05, 2026, 06:09 PM UTC

    We are seeing a decrease in the latency and will continue to monitor.

  3. resolved Mar 05, 2026, 07:20 PM UTC

    Latency has now returned to normal.

Read the full incident report →

Notice February 19, 2026

Service Performance Issue

Detected by Pingoru
Feb 19, 2026, 11:30 AM UTC
Resolved
Feb 19, 2026, 11:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 20, 2026, 01:22 AM UTC

    Between 3:00 PM and 3:25 PM PST, we experienced a period of service instability that affected Deeplinking and App opens. During this window users may have encountered errors or slower response times. Our team identified this was the result of configuration error during a routine system update. We immediately reverted the change and all services returned to normal operation by 3:25 PM PST. We are currently monitoring our systems and verifying that all delayed data has been processed correctly.

Read the full incident report →

Minor November 27, 2025

Daily Exports API Service Impact

Detected by Pingoru
Nov 27, 2025, 04:56 PM UTC
Resolved
Nov 27, 2025, 05:44 PM UTC
Duration
47m
Affected: Export API
Timeline · 2 updates
  1. investigating Nov 27, 2025, 04:56 PM UTC

    We have identified an issue with Daily Exports API service failing. Customers may encounter delay or even errors while trying to pull the data. Out team is actively working to resolve the issue.

  2. resolved Nov 27, 2025, 05:44 PM UTC

    We have identified the issue, deployed a fix, and restarted the affected jobs. We are now seeing successful completion of jobs and these will be processed in the next few hours.

Read the full incident report →

Notice September 8, 2025

Google Ads iOS attribution pipeline

Detected by Pingoru
Sep 08, 2025, 11:04 PM UTC
Resolved
Sep 09, 2025, 01:14 AM UTC
Duration
2h 10m
Timeline · 2 updates
  1. identified Sep 08, 2025, 11:04 PM UTC

    We have identified an issue with Google Ads iOS attribution pipeline impacting partial attribution data beginning July 23rd. We are working to resolve the issue and assess impact.

  2. resolved Sep 09, 2025, 01:14 AM UTC

    Our team has now pushed a fix to resolve the issue. We are assessing impact and will follow up with more details.

Read the full incident report →

Notice September 3, 2025

Increase in error responses from Sendgrid ESP

Detected by Pingoru
Sep 03, 2025, 10:44 PM UTC
Resolved
Sep 04, 2025, 11:28 PM UTC
Duration
1d
Timeline · 2 updates
  1. investigating Sep 03, 2025, 10:44 PM UTC

    We have identified an increase in error responses for Universal Email Campaign links for clients integrated Sendgrid services, this potentially includes those using Sendgrid, Braze + Sendgrid, Klayvio and other ESPs utilizing sendgrid API. End users should be resolving to the fallback URL in cases where we receive an error from Sendgrid endpoints. We have reported this issue to Sendgrid and will continue to work with them to a resolution.

  2. resolved Sep 04, 2025, 11:28 PM UTC

    We are once again seeing successful requests

Read the full incident report →

Notice August 14, 2025

Facebook Ad Partner Token Expiry

Detected by Pingoru
Aug 14, 2025, 05:37 PM UTC
Resolved
Aug 14, 2025, 07:13 PM UTC
Duration
1h 35m
Timeline · 2 updates
  1. monitoring Aug 14, 2025, 05:37 PM UTC

    We are aware of global issues with Facebook Ad Partner authentication tokens. Branch is monitoring Meta's status page (https://metastatus.com/facebook-login), currently reporting issues with their Facebook login. Once Meta's services are restored, Branch will try to automatically reconnect . If your authentication token remains invalid, manually re-authenticate your account within the Branch platform here: https://branch.dashboard.branch.io/ads/partner-management

  2. resolved Aug 14, 2025, 07:13 PM UTC

    Meta has resolved the issues affecting Facebook login, as confirmed on their status page (https://metastatus.com/facebook-login). Branch attempted to re-establish connections for all accounts, and most were successful. If your Facebook Ad Partner authentication token remains invalid, please manually re-authenticate your account within the Branch platform here: https://dashboard.branch.io/ads/partner-management/a_facebook?tab=settings

Read the full incident report →

Notice August 8, 2025

SKAN Data Missing in V2/event Response

Detected by Pingoru
Aug 08, 2025, 10:38 PM UTC
Resolved
Aug 08, 2025, 10:38 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 08, 2025, 10:38 PM UTC

    We have identified an issue impacting post install event SKAN attributions. As a result SKAN attributions may have been missed for conversion events starting July 31st. The root cause was addressed and resolved as of August 7th at 5:12 PM PDT. We will continue monitoring.

Read the full incident report →

Minor August 7, 2025

Unable to create or clone Journeys

Detected by Pingoru
Aug 07, 2025, 03:44 AM UTC
Resolved
Aug 07, 2025, 05:21 AM UTC
Duration
1h 36m
Affected: Journeys
Timeline · 2 updates
  1. investigating Aug 07, 2025, 03:44 AM UTC

    At 8:20 PM Pacific Time, we identified an issue with not being able to create or clone Journeys. Our Engineering teams are investigating the issue.

  2. resolved Aug 07, 2025, 05:21 AM UTC

    As of 08:36 PM Pacific Time, we have restored the Journey services. You should now be able to create and clone Journeys successfully.

Read the full incident report →