Box incident
[Critical] Issue with Box Folder, collections, Box AI and Hubs
Box experienced a critical incident on May 7, 2026 affecting Box Shield (Auto Classification) and Box Hubs and 1 more component, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 01:20 AM UTC
We are investigating an ongoing issue affecting folder, collections, Box AI and Hubs. Customers may experience seeing errors when loading folders, collections, Box AI and Hubs. We will provide more information as soon as it is available.
- identified May 07, 2026, 01:52 AM UTC
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
- identified May 07, 2026, 02:12 AM UTC
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
- monitoring May 07, 2026, 02:32 AM UTC
Our team has taken steps to remediate this issue and is seeing improvement in Box Folder, Collections, Box AI, Hubs, and Classification. We are continuing to monitor for any additional impact.
- resolved May 07, 2026, 03:07 AM UTC
After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.
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