Resolved after 1 hour, affecting Webchat, on October 29, 2026.
Service has been back to normal since 14:15 UTC. No messages were lost: affected messages were either delivered late or can be sent again. We're investigating the root cause and will put safeguards in place to prevent a recurrence. We apologize for the disruption.
Affected components
Webchat
Update timeline
- resolved Oct 29, 2026, 02:15 PM UTC
Service has been back to normal since 14:15 UTC. No messages were lost: affected messages were either delivered late or can be sent again. We're investigating the root cause and will put safeguards in place to prevent a recurrence. We apologize for the disruption.
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