Botpress incident
Degraded Viber agent responses due to upstream infrastructure errors
Ongoing since 03:14 PM UTC, affecting Viber.
Since 14:00 UTC, the Viber agent builder, agent preview, and new agent setup may not respond or may time out. Deployed agents keep replying, though a small share of messages may be slower or fail. We've traced this to an issue with an upstream infrastructure provider and are working with them on a fix.
Affected components
Update timeline
- identified Oct 29, 2026, 03:14 PM UTC
Since 14:00 UTC, the Viber agent builder, agent preview, and new agent setup may not respond or may time out. Deployed agents keep replying, though a small share of messages may be slower or fail. We've traced this to an issue with an upstream infrastructure provider and are working with them on a fix.
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Amazon Web Services