Booxi incident
Salesforce Connector – Event processing errors [resolved]
Resolved after 4 hours 42 minutes, affecting Booxi North America and Booxi Europe and 1 more, on November 10, 2026.
Dear clients, Between 1:00 PM and 5:08 PM EST on November 10, 2026, the Salesforce Connector failed to process some events correctly. Appointment and client data may have been delayed in syncing to Salesforce, and automatic retries during this period may have created duplicate records in Salesforce. The issue was caused by a recent update, which has been reverted. The connector has been operating normally since 5:08 PM EST. If your organization uses the Salesforce Connector, we recommend reviewing appointment and client records created or updated during this period for duplicates. If you need help identifying or cleaning up affected records, contact Booxi Support. The Booxi Support team
Affected components
Update timeline
- resolved Nov 10, 2026, 10:42 PM UTC
Dear clients, Between 1:00 PM and 5:08 PM EST on November 10, 2026, the Salesforce Connector failed to process some events correctly. Appointment and client data may have been delayed in syncing to Salesforce, and automatic retries during this period may have created duplicate records in Salesforce. The issue was caused by a recent update, which has been reverted. The connector has been operating normally since 5:08 PM EST. If your organization uses the Salesforce Connector, we recommend reviewing appointment and client records created or updated during this period for duplicates. If you need help identifying or cleaning up affected records, contact Booxi Support. The Booxi Support team
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