Jazzware Outage *** Only Affecting Jazzware Related Services***

Update timeline

1. investigating Feb 05, 2021, 09:29 PM UTC

   *** THIS OUTAGE DOES NOT AFFECT ANY VOICE OR CLOUD SERVICES PROVIDED BY BLUIP. THIS OUTAGE IS SPECIFIC TO HOSTED HOSPITALITY CUSTOMERS THAT HAVE JAZZWARE INTEGRATION*** Jazzware is currently experiencing a major outage affecting all customers using Jazzware services. This is currently affecting the process or checkins, name display, wakeup calls, call postings and room status updates. We do not have an ETA from Jazzware on when services will be restored. information will be posted as it becomes available to BluIP. If you have any questions or concerns, please contact support@bluip.

2. investigating Feb 05, 2021, 11:03 PM UTC

   There are further updates at this time. We will update you as more information becomes available.

3. investigating Feb 06, 2021, 01:48 AM UTC

   There are further updates at this time. We will update you as more information becomes available.

4. investigating Feb 06, 2021, 04:19 AM UTC

   There are further updates at this time. We will update you as more information becomes available.

5. identified Feb 06, 2021, 07:03 PM UTC

   Jazzware has identified the issue and is working to restore services as soon as possible. BluIP will update you as more information becomes available.

6. identified Feb 06, 2021, 10:26 PM UTC

   Jazzware has identified the issue and is working to restore services as soon as possible. BluIP will update you as more information becomes available.

7. identified Feb 07, 2021, 12:58 AM UTC

   Jazzware has identified the issue and is working to restore services as soon as possible. BluIP will update you as more information becomes available.

8. identified Feb 07, 2021, 05:12 AM UTC

   Jazzware has identified the issue and is working to restore services as soon as possible. BluIP will update you as more information becomes available.

9. identified Feb 07, 2021, 05:26 PM UTC

   Jazzware has provided an ETR (Estimated Time of Repair) of 8:00 pm ET, Sunday February 7th for the beginning of restoration to services. We will update if there are any changes to this ETR or if more information becomes available. Thank you for your patience.

10. monitoring Feb 08, 2021, 06:41 AM UTC

    Jazzware has reported that services have been restored. BluIP will continue to monitor and report any further issues. If your Jazzware services have not been restored, please contact BluIP support at support.bluip.com. Thank you for your patience.

11. resolved Feb 11, 2021, 07:50 PM UTC

    This incident has been resolved.