Extraction Processing Degradation
Affected: Central Server
BlueOptima Outage History
BlueOptima degraded View live status →BlueOptima had 11 outages in the last 2 years totaling 1529h 40m of downtime — averaging 0.5 incidents per month.
There were 11 BlueOptima outages since July 16, 2024 totaling 1529h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
Frequent automatic logout issue
Affected: UIX
Timeline · 5 updates
- investigating Jul 08, 2026, 09:40 AM UTC
We are currently investigating an issue where users are getting automatically logged out frequently while using the application. We apologise for the inconvenience.
- investigating Jul 08, 2026, 11:11 AM UTC
We are continuing to investigate this issue. The token refresh is failing which results in users getting logged out automatically in 10 minutes and being forced to log in again. We will provide an update as soon as we identify the root cause
- monitoring Jul 08, 2026, 12:27 PM UTC
A fix has been implemented and we are monitoring the application. The refresh token API had a regression issue due to a release done earlier in the day that has now been fixed. We will provide more details shortly.
- monitoring Jul 09, 2026, 01:08 PM UTC
Some users are have been facing issues with refresh token due to cookie size exceeding the limit of 8KB. In such cases the api is failing and causing the users to get logged out. A fix has been implemented for that and we are continuing to monitor the application.
- resolved Jul 13, 2026, 10:45 AM UTC
This incident has been resolved and we have not noticed any automatic logout issues in the last 24 hours
Data Processing Delays - Reporting Tools Affected
Timeline · 1 update
- resolved Jun 26, 2026, 12:28 PM UTC
We experienced delays in request processing due to a backend issue that affected synchronization between the application cache and the database. As a result, request statuses were not being updated correctly, leading to processing delays. The root cause was identified as an application error, which has now been fixed. The affected requests are currently being processed, and the system has resumed normal operation for new requests. In addition to implementing the fix, we have introduced additional validation and monitoring checks to ensure cache and database synchronization remains consistent and to help prevent this issue from recurring.
Central Server downtime
Timeline · 1 update
- resolved Apr 20, 2026, 09:35 AM UTC
Due to a DB changes and application deployment, the central server was not available for around 5 hours. There was no major impact on integrators due to this as the Integrator Management Service was up, although there was some delays in processing of requests in the SaaS server. The backlog was cleared in a few hours after the release and normal service restored.
Extraction Processing slowness
Affected: Central Server
Timeline · 4 updates
- investigating Feb 04, 2026, 01:36 PM UTC
We are observing slowness in completing extraction processing in the backend servers and as a result the backlog is increasing. This is due to a DB issue and it may cause some random slowness in certain UI pages like Analyse ACE/Maintainability .We are currently investigating the issue.
- investigating Feb 04, 2026, 01:37 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 05, 2026, 12:39 PM UTC
The systems are back to normal and have been processing for the last couple of hours. We restored the data processing pipelines in a phased manner starting 8:30 AM UTC and all stages were restored by 10:30 AM UTC. The extractions are being processed as usual. We will continue to monitor the applications to ensure that the backlog is cleared in the next 24-36 hours. We identified the root cause was a data storage limitation in one of our backend tables that required an urgent fix. To safely perform this correction, data processing was temporarily paused and migration was performed.
- resolved Feb 09, 2026, 08:56 AM UTC
The backlog of extractions has been processed and the issue has been resolved.
Resolved – UIX Unavailability
Affected: UIX
Timeline · 1 update
- resolved Feb 03, 2026, 03:11 PM UTC
The application UI was inaccessible due to a database-related issue between 14:21 GMT and 14:40 GMT. The issue has been resolved and all services are operating normally. The root cause analysis is currently in progress, and we will share more details once it is completed.
Integrator - SaaS server communication issue
Affected: Central Server
Timeline · 3 updates
- monitoring Oct 15, 2025, 12:42 PM UTC
We identified an issue with API communication between integrators and the backend server caused by intermittent database connectivity problems. The issue started around 9th October 2025, approximately 6:30 PM UTC. Impact: Due to this issue, some integrators may have experienced communication failures and, in certain cases, automatic restarts, and a slight delay in extraction completion due to failures and retries. Resolution: Our team has stabilized the connections and verified that API communication has returned to normal. We continue to monitor the system closely to ensure stability. Next Steps: We are investigating the root cause of the database instability and will implement preventive measures to avoid recurrence.
- monitoring Oct 15, 2025, 12:42 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 05:12 PM UTC
This incident has been resolved.
Service Degradation: Extraction Failures and Delays
Timeline · 4 updates
- investigating Apr 20, 2025, 10:44 AM UTC
We have identified a couple of issues affecting the processing of data extraction requests on the server. You will see extractions failing randomly with error code EE0005 error code. And this will affect data collection from last 2 days and any new onboarding initiated in this period. The second problem is related to an internal request management service and message queue failure that has caused a backlog in the extraction processing pipeline. Team is working on resolution of these issues. Once resolved all errors will be retried by the system and no action will be required from users The issue impacts only extraction processing. The UI remains fully functional and is not affected. Our team is actively working on resolving these issues and clearing the backlog as quickly as possible. We appreciate your patience and understanding while we work towards a resolution. Please follow this status page for regular updates on the issue
- monitoring Apr 21, 2025, 06:08 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Apr 22, 2025, 09:27 AM UTC
We have been monitoring the progress for the last 8 hours and the system is should be able to process the backlog in the next 12 hours. The extractions that failed when the issue first happened last week have also been queued for retry and will be processed soon
- resolved May 22, 2025, 04:54 AM UTC
the issue has not re-surfaced and all failures from the time of the original incident have been retried.
Service degradation
Affected: Central Server
Timeline · 3 updates
- investigating Sep 25, 2024, 03:25 PM UTC
Service degradation: We have identified service interruptions affecting the integrators this evening. We have identified this as an issue with degraded performance of an API used for communication between Integrator & BlueOptima SaaS service. We are actively implementing mitigating controls to reduce the frequency of these shutdowns while we work on a resolution. We are committed to resolving it by early next week. We apologise for the inconvenience caused and appreciate your patience and understanding during this time. We will keep you updated on our progress and notify you as soon as we have a resolution.
- investigating Sep 26, 2024, 05:32 AM UTC
We are continuing to investigate this issue.
- resolved Oct 11, 2024, 02:01 PM UTC
This incident has been resolved.
Central Server : Service Disruption Notification: Temporary Disruption Resolved - 01/08/2024
Timeline · 1 update
- resolved Aug 01, 2024, 05:03 AM UTC
We encountered a brief service disruption in the Central Server from 02:35:00 to 02:51:00 UTC on 01/08/2024. The issue was resolved at 02:51:00 UTC systems are operating healthy. We are investigating the issue currently.
UIX - Login Issue
Timeline · 1 update
- resolved Jul 16, 2024, 03:30 PM UTC
Some users experienced intermittent login difficulties between 2:15 PM and 3:25 PM UTC. The issue has since been resolved, and normal service has resumed. We apologize for any inconvenience caused.