Is BlueFolder down?

What happened Between approximately 12:45 PM and 2:35 PM MT on September 17, 2026, some customers experienced slower-than-normal page loads and occasional errors while using BlueFolder. This was most noticeable when editing or saving items on quotes and work orders. Cause The issue was traced to one of our application servers that ran into trouble during a routine security certificate renewal, causing it to respond slowly to requests. Resolution Our team identified the affected server and restarted it, which resolved the slowness and errors. We monitored the system closely afterward and confirmed it returned to normal, stable performance. Impact All requests were ultimately processed successfully during this period, and we have no indication of any data loss. Some users may have noticed pages taking longer than usual to load or save during the affected window. We apologize for any inconvenience this may have caused. If you're still experiencing any issues, please reach out to our support team.

Between approximately 9:30 AM and 11:40 AM MDT on September 3, 2026, some customers experienced intermittent errors and slow response times when saving service requests, sending push notifications, syncing with QuickBooks Online, retrieving file attachments, and sending outbound email. The root cause was a networking fault isolated to one of our application servers, which intermittently failed to connect to several outside services. As the issue continued, it also began slowing down unrelated requests on that same server, leading to a broader increase in errors and timeouts. We identified the affected server and replaced it at approximately 11:37 AM MDT. Error rates returned to normal immediately and have remained stable since. If you attempted to save a record and received an error message during this window, we recommend checking the record before re-entering the change, as the save may have completed despite the error. Push notifications or QuickBooks sync attempts that failed during this window may need to be retried.