BlueFolder Outage History
BlueFolder is up right nowBlueFolder had 5 outages in the last 2 years totaling 545h 11m of downtime, averaging 0.2 incidents per month.
There were 5 BlueFolder outages since June 27, 2025 totaling 545h 11m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Delays and Errors Saving Records and External System Access
Timeline · 1 update
Performance and connectivity issues
Affected: Web AppMobile Web AppAPI
Timeline · 4 updates
- investigating Oct 29, 2025, 04:19 PM UTC
Our monitoring systems detected issues with access to BlueFolder applications. We are working with our hosting provider to determine root cause and begin resolution
- identified Oct 29, 2025, 04:41 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 29, 2025, 07:43 PM UTC
This issue has been resolved by the provider and we are seeing signs of recovery. At this stage, we anticipate full mitigation within the next four hours as our host continues to recover nodes. We expect full recovery to happen by 23:20 UTC on 29 October 2025 and we will continue to monitor until the issue is fully resolved.
- resolved Oct 29, 2025, 11:06 PM UTC
This incident has been resolved.
BlueFolder Database Maintenance
Affected: Web AppMobile Web AppAPI
Timeline · 4 updates
- investigating Aug 29, 2025, 08:28 PM UTC
BlueFolder will be down for maintenance this Saturday, August 30 from approximately 8-10pm (MST, UTC -7). During this window we will be performing necessary database maintenance tasks.
- identified Aug 31, 2025, 02:00 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 31, 2025, 03:57 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 31, 2025, 05:18 AM UTC
This incident has been resolved.
Performance Issues
Affected: Web App
Timeline · 6 updates
- investigating Jun 27, 2025, 07:37 PM UTC
We have received several reports of performance degradation especially around work lists, reports, and search functions. We will update here as we progress through any updates we can make to improve performance. Some of that work will require a release which will likely happen this evening.
- investigating Jun 27, 2025, 07:37 PM UTC
We are continuing to investigate this issue.
- identified Jun 28, 2025, 02:14 AM UTC
We have identified several fixes that we will need to implement over the next several days. These will be implemented at times to cause the least amount of disruption as possible. Thank you for your continued patience.
- identified Jun 30, 2025, 05:04 PM UTC
We are continuing to work with our team to address the performance issues felt across BlueFolder last week. If you are experiencing a specific situation that is not functioning, please submit a support ticket. We will leave this issue open until we have a better sense that some of the updates and changes made in the last several days have achieved their desired results.
- monitoring Jul 10, 2025, 06:14 PM UTC
We have performed a number of performance improvement updates that have improved overall system performance. We are continuing to monitor.
- resolved Jul 18, 2025, 07:04 PM UTC
All services appear to be working like before.