Bluefin Outage History

Bluefin had 21 outages in the last 2 years totaling 123h 16m of downtime — averaging 0.9 incidents per month.

There were 21 Bluefin outages since August 28, 2024 totaling 123h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.bluefin.com

Minor August 7, 2026

Outage update - investigating

Detected by Pingoru: Aug 07, 2026, 05:20 PM UTC
Resolved: Aug 07, 2026, 05:55 PM UTC
Duration: 35m

Affected: SaaSConex

Timeline · 3 updates

investigating Aug 07, 2026, 05:00 PM UTC

We are currently investigating a potential issue affecting customers utilizing Bluefins SaasConex solution. Our team is working to determine the scope and impact of the issue and identify the root cause. We will provide an update within the next 30 minutes, or sooner if additional information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.
monitoring Aug 07, 2026, 05:20 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 07, 2026, 05:55 PM UTC

The issue affecting SaaSConex has been resolved, and normal service has been restored. Our team has verified that the fix has been successfully implemented and that systems are operating as expected. We will continue to monitor the service to ensure ongoing stability. We apologize for any inconvenience caused and thank you for your patience and understanding throughout this incident.

Read the full incident report →

Minor July 28, 2026

P2PEManager Issue

Detected by Pingoru: Jul 28, 2026, 01:31 PM UTC
Resolved: Jul 28, 2026, 02:15 PM UTC
Duration: 43m

Affected: Decryptx

Timeline · 2 updates

monitoring Jul 28, 2026, 01:31 PM UTC

We have detected a service interruption for the P2PEManager. Our team of engineers have applied a fix and are currently monitoring. Please check back for further updates. We apologize for the inconvenience and we thank you for your patience.
resolved Jul 28, 2026, 02:15 PM UTC

This incident has been resolved. We thank you for your patience.

Read the full incident report →

Notice July 9, 2026

Service Issue

Detected by Pingoru: Jul 09, 2026, 02:24 PM UTC
Resolved: Jul 09, 2026, 02:55 PM UTC
Duration: 31m

Affected: PayConex

Timeline · 2 updates

monitoring Jul 09, 2026, 02:24 PM UTC

We became aware of an issue affecting Payconex login services for some customers and have implemented a fix. Transaction processing is not affected. Our team is monitoring the service to ensure continued stability. Please check back for further updates. We apologize for the inconvenience and thank you for your patience.
resolved Jul 09, 2026, 02:55 PM UTC

This incident has been resolved.

Read the full incident report →

Major May 28, 2026

Intermittent processing issue on PCX - Issue with 3rd party service provider

Detected by Pingoru: May 28, 2026, 06:23 PM UTC
Resolved: May 29, 2026, 12:16 PM UTC
Duration: 17h 52m

Affected: PayConex

Timeline · 7 updates

investigating May 28, 2026, 06:23 PM UTC

We are currently experiencing intermittent processing issues due to an issue with a third-party service provider. We are actively monitoring the situation with the provider and will share updates as they become available.
identified May 28, 2026, 07:59 PM UTC

We are continuing to experience intermittent processing issues related to a third-party service provider. The provider is actively working to resolve the issue, and we are monitoring the situation closely. We will provide additional updates as more information becomes available. (https://status.imperva.com/)
monitoring May 28, 2026, 09:26 PM UTC

Our third-party service provider has implemented a temporary fix, and processing stability has improved. We are continuing to monitor the situation closely while the provider works toward full resolution. Further updates will be shared as they become available. https://status.imperva.com/
monitoring May 29, 2026, 02:04 AM UTC

Our third-party service provider have remain engaged in the investigation of this issue. We are continuing to monitor the situation closely while the provider works toward full resolution. Further updates will be shared as they become available. https://status.imperva.com/
monitoring May 29, 2026, 06:44 AM UTC

Our third-party service provider is continuing to investigate the ongoing issue. We are continuing to monitor the situation closely while the provider works to resolve this issue. Further updates will be shared as they become available. https://status.imperva.com/
monitoring May 29, 2026, 09:05 AM UTC

We are continuing to monitor for any further issues.
resolved May 29, 2026, 12:16 PM UTC

The issue affecting intermittent processing has been resolved. Our third-party service provider has confirmed that services are operating normally, and we have not observed any further impact. We will continue to monitor the environment, but this incident is now considered resolved.

Read the full incident report →

Notice March 16, 2026

Service Issue ShieldConex Tulsa Transaction

Detected by Pingoru: Mar 16, 2026, 04:38 PM UTC
Resolved: Mar 16, 2026, 06:23 PM UTC
Duration: 1h 45m

Affected: ShieldConex

Timeline · 3 updates

identified Mar 16, 2026, 04:38 PM UTC

We have detected a service interruption for the ShieldConex Tulsa Transaction. Our team of engineers is currently working to restore service as soon as possible. Please check back for further updates. We apologize for the inconvenience and we thank you for your patience.
monitoring Mar 16, 2026, 04:43 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 16, 2026, 06:23 PM UTC

This incident has been resolved.

Read the full incident report →

Notice March 3, 2026

Customer Funding Advisory – Federal Reserve

Detected by Pingoru: Mar 03, 2026, 03:28 PM UTC
Resolved: Mar 03, 2026, 07:58 PM UTC
Duration: 4h 30m

Affected: PayConex

Timeline · 2 updates

identified Mar 03, 2026, 03:28 PM UTC

Bluefin has been notified that ACH settlement activity may be delayed due to an issue with the Federal Reserve. Bluefin’s processing systems are operating normally. We will share additional updates as they become available. For more information, please refer to the Federal Reserve’s status page: https://www.frbservices.org/app/status/outage.do?oId=145787 We apologize for the inconvenience and appreciate your patience.
resolved Mar 03, 2026, 07:58 PM UTC

We are pleased to inform you that the issues causing delays in ACH settlement activity have been resolved. The Federal Reserve has addressed the problem, and Bluefin’s processing systems continue to operate normally. We appreciate your understanding.

Read the full incident report →

Notice February 2, 2026

3rd Party Incident

Detected by Pingoru: Feb 02, 2026, 10:33 PM UTC
Resolved: Feb 03, 2026, 10:17 AM UTC
Duration: 11h 43m

Affected: PayConex

Timeline · 2 updates

investigating Feb 02, 2026, 10:33 PM UTC

Bluefin is aware of an issue with merchants processing on Imperva. Imperva is working to restore service as quickly as possible. We apologize for any inconvenience caused and sincerely appreciate your patience during this time
resolved Feb 03, 2026, 10:17 AM UTC

This incident has been resolved.

Read the full incident report →

Notice January 26, 2026

Customer Funding Advisory – Processor

Detected by Pingoru: Jan 26, 2026, 05:09 PM UTC
Resolved: Jan 28, 2026, 12:40 PM UTC
Duration: 1d 19h

Affected: PayConex

Timeline · 5 updates

investigating Jan 26, 2026, 05:09 PM UTC

Bluefin has been informed by Elavon that settlement activity has been delayed for merchants processing with Elavon. https://status.elavon.com/issues/697780f110bdfb715d5dc44c Bluefin will provide additional updates as they are received. We apologize for the inconvenience and appreciate your patience.
investigating Jan 26, 2026, 10:52 PM UTC

Elavon are continuing to investigate the issue.
monitoring Jan 27, 2026, 10:23 AM UTC

Elavon has informed us that a solution has been successfully implemented. Our team is actively monitoring the outcomes to ensure that the fix is effective and that everything is functioning as intended. We appreciate your patience during this process.
monitoring Jan 27, 2026, 05:39 PM UTC

Elavon have resolved the issues. Affected customers may see see funding delayed by up to 24 hours as transactions Finalize.
resolved Jan 28, 2026, 12:40 PM UTC

This incident has been resolved.

Read the full incident report →

Major January 21, 2026

Intermittent Interruption

Detected by Pingoru: Jan 21, 2026, 05:59 PM UTC
Resolved: Jan 21, 2026, 07:04 PM UTC
Duration: 1h 5m

Affected: Decryptx

Timeline · 3 updates

investigating Jan 21, 2026, 05:59 PM UTC

We have identified intermittent service disruptions through Cybersource, a third-party provider. Our engineering team is actively investigating the root cause and working to mitigate any impact. We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
monitoring Jan 21, 2026, 06:11 PM UTC

Cybersource, a third party provider has now mitigated the issue that has caused failed transactions and we are monitoring closely to ensure the issue is resolved.
resolved Jan 21, 2026, 07:04 PM UTC

This incident has been resolved.

Read the full incident report →

Minor December 12, 2025

Investigating reports of decryption failures

Detected by Pingoru: Dec 12, 2025, 06:17 PM UTC
Resolved: Dec 12, 2025, 11:35 PM UTC
Duration: 5h 18m

Affected: Decryptx

Timeline · 6 updates

investigating Dec 12, 2025, 06:17 PM UTC

We are investigating reports of an issue on the Decryptx platform. Our team of engineers is currently working to fix the issue. We will follow up with updates as soon as we receive them. We apologize for the inconvenience and we thank you for your patience.
investigating Dec 12, 2025, 06:48 PM UTC

We are continuing to investigate this issue.
investigating Dec 12, 2025, 07:19 PM UTC

We are continuing to investigate this issue.
identified Dec 12, 2025, 07:31 PM UTC

We have identified the issue and currently working on creating a fix. Thank you for your patience.
monitoring Dec 12, 2025, 10:26 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Dec 12, 2025, 11:35 PM UTC

This incident has been resolved.

Read the full incident report →

Minor November 1, 2025

ShieldConex Partial Outage

Detected by Pingoru: Nov 01, 2025, 03:23 AM UTC
Resolved: Nov 01, 2025, 11:07 AM UTC
Duration: 7h 43m

Affected: ShieldConex

Timeline · 3 updates

identified Nov 01, 2025, 03:23 AM UTC

We have detected a partial outage with Shield Conex between 9:35 to 9:56 p.m. with processing transactions. Our team of engineers are currently investigating the root cause of the problems and working to minimize impact. Please check back here for further updates. We apologize for the inconvenience and we thank you for your patience.
monitoring Nov 01, 2025, 04:33 AM UTC

Our team of engineers have implemented a fix for the partial outage with Shield Conex between 9:35 to 9:56 p.m. and we are monitoring the results. We apologize for the inconvenience and we thank you for your patience.
resolved Nov 01, 2025, 11:07 AM UTC

This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Phone System Outage

Detected by Pingoru: Oct 20, 2025, 02:14 PM UTC
Resolved: Oct 20, 2025, 10:29 PM UTC
Duration: 8h 15m

Affected: Bluefin US

Timeline · 3 updates

identified Oct 20, 2025, 02:14 PM UTC

We want to inform you that our phone system provider is currently experiencing a widespread service disruption affecting both inbound and outbound calling. This issue stems from an Amazon Web Services (AWS) outage and unfortunately, it is also impacting our internal operations—many of our team members are unable to make or receive calls at this time. The provider has identified the root cause and is actively working to deploy a fix to restore service as soon as possible. As of now, there is no available workaround. In the meantime, you can still reach us via email: - Technical Support: [email protected] - Customer Service: [email protected] We understand the inconvenience this may cause and sincerely appreciate your patience and understanding while the issue is being resolved.
monitoring Oct 20, 2025, 06:20 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 20, 2025, 10:29 PM UTC

This incident has been resolved.

Read the full incident report →

Notice October 19, 2025

Processing issue

Detected by Pingoru: Oct 19, 2025, 11:33 AM UTC
Resolved: Oct 19, 2025, 11:34 AM UTC
Duration: 23s

Affected: PayConex

Timeline · 3 updates

investigating Oct 19, 2025, 11:33 AM UTC

We are investigating reports of an issue on the Payconex platform for customers who use Paymentech. Our team of engineers is currently working to fix the issue. We will follow up with updates as soon as we receive them. We apologize for the inconvenience and we thank you for your patience.
identified Oct 19, 2025, 11:33 AM UTC

The issue has been identified and a fix is being implemented.
resolved Oct 19, 2025, 11:34 AM UTC

This incident has been resolved.

Read the full incident report →

Major October 15, 2025

Phone System

Detected by Pingoru: Oct 15, 2025, 08:00 PM UTC
Resolved: Oct 15, 2025, 10:58 PM UTC
Duration: 2h 57m

Affected: Bluefin US

Timeline · 5 updates

investigating Oct 15, 2025, 05:10 PM UTC

We want to inform you that our phone system provider is currently experiencing a service disruption affecting both inbound and outbound calling. In the meantime, you can still reach us via email: - Technical Support: [email protected] - Customer Service: [email protected] We understand the inconvenience this may cause and sincerely appreciate your patience and understanding while the issue is being resolved.
investigating Oct 15, 2025, 06:19 PM UTC

Update - The incident management team continues to investigate the issue as a top priority.
investigating Oct 15, 2025, 07:04 PM UTC

Update - The service provider's technical team is continuing to restore full functionality. We will provide further updates as we receive them.
investigating Oct 15, 2025, 08:00 PM UTC

Update - The service provider's technical team is still continuing to restore full functionality. We will provide further updates as we receive them.
resolved Oct 15, 2025, 10:58 PM UTC

Update - All Systems Operational

Read the full incident report →

Minor September 12, 2025

Payconex Processing issue

Detected by Pingoru: Sep 12, 2025, 02:16 PM UTC
Resolved: Sep 12, 2025, 08:38 PM UTC
Duration: 6h 21m

Affected: PayConex

Timeline · 4 updates

investigating Sep 12, 2025, 02:16 PM UTC

We are investigating reports of an issue on the Payconex platform. Our team of engineers is currently working to fix the issue. We will follow up with updates as soon as we receive them. We apologize for the inconvenience and we thank you for your patience.
identified Sep 12, 2025, 03:11 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Sep 12, 2025, 07:09 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 12, 2025, 08:38 PM UTC

This incident has been resolved.

Read the full incident report →

Notice September 5, 2025

Delayed Batch Settlement Notifications from PayConex

Detected by Pingoru: Sep 05, 2025, 03:45 PM UTC
Resolved: Sep 05, 2025, 07:21 PM UTC
Duration: 3h 35m

Affected: PayConex

Timeline · 4 updates

investigating Sep 05, 2025, 03:45 PM UTC

We’re investigating an issue where batch settlement emails were not sent for some batches that did successfully settle in PayConex. Settlement processing is unaffected; the impact is limited to notification delivery. Until resolved, batch status can be confirmed in the PayConex.
identified Sep 05, 2025, 03:49 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Sep 05, 2025, 04:26 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 05, 2025, 07:21 PM UTC

This incident has been resolved.

Read the full incident report →

Minor August 7, 2025

Potential Service Interruption

Detected by Pingoru: Aug 07, 2025, 05:18 AM UTC
Resolved: Aug 07, 2025, 07:40 AM UTC
Duration: 2h 22m

Affected: PayConexPayConex PlusBluefin GatewayQuickSwipe MobileCardConexSaaSConexShieldConexDecryptxBluefin USCertification/Integration/Test Platforms

Timeline · 3 updates

investigating Aug 07, 2025, 05:18 AM UTC

We have detected a potential service interruption. We are currently investigating. Please check back for further updates. We apologize for the inconvenience and we thank you for your patience.
monitoring Aug 07, 2025, 06:53 AM UTC

The issue has been identified as stemming from a third-party provider. At this time, the interruption is no longer occurring. We are continuing to monitor the situation to ensure stability.
resolved Aug 07, 2025, 07:40 AM UTC

This incident has been resolved.

Read the full incident report →

Critical June 22, 2025

Service Interruption

Detected by Pingoru: Jun 22, 2025, 04:43 AM UTC
Resolved: Jun 22, 2025, 06:11 AM UTC
Duration: 1h 27m

Affected: PayConexShieldConexDecryptx

Timeline · 3 updates

investigating Jun 22, 2025, 04:43 AM UTC

We have detected a service interruption for Uptrends in Atlanta. Our team of engineers is currently working to restore service as soon as possible. Please check back for further updates. We apologize for the inconvenience and we thank you for your patience.
monitoring Jun 22, 2025, 04:57 AM UTC

A fix has been implemented and we are monitoring the issue
resolved Jun 22, 2025, 06:11 AM UTC

This incident has been resolved.

Read the full incident report →

Major June 17, 2025

Decryptx

Detected by Pingoru: Jun 17, 2025, 12:19 AM UTC
Resolved: Jun 17, 2025, 01:08 AM UTC
Duration: 49m

Affected: Decryptx

Timeline · 3 updates

investigating Jun 17, 2025, 12:19 AM UTC

We are currently investigating the issue. Please bear with us. Thank you!
monitoring Jun 17, 2025, 12:39 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 17, 2025, 01:08 AM UTC

This incident has been resolved.

Read the full incident report →

Minor May 14, 2025

intermittent Interruption

Detected by Pingoru: May 14, 2025, 04:51 PM UTC
Resolved: May 14, 2025, 05:26 PM UTC
Duration: 34m

Affected: PayConex

Timeline · 2 updates

monitoring May 14, 2025, 04:51 PM UTC

We have identified intermittent service disruptions through a third-party provider. Our engineering team is actively investigating the root cause and working to mitigate any impact. We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
resolved May 14, 2025, 05:26 PM UTC

This incident has been resolved.

Read the full incident report →

Notice March 13, 2025

Intermittent issues

Detected by Pingoru: Mar 13, 2025, 08:24 PM UTC
Resolved: Mar 13, 2025, 09:53 PM UTC
Duration: 1h 29m

Affected: PayConex

Timeline · 5 updates

investigating Mar 13, 2025, 08:24 PM UTC

We are investigating intermittent issues being reported on PCX from clients in the US northeast region.
identified Mar 13, 2025, 08:52 PM UTC

identified as a 3rd party incident impacting North East US. Our team of engineers have identified as a 3rd party incident impacting North East US.. Our next update will be in 30 minutes. We apologize for the inconvenience and we thank you for your patience.
identified Mar 13, 2025, 09:26 PM UTC

This remains a third-party incident impacting the North East US. Our team continues to monitor the situation, and we will provide another update in 30 minutes. Thank you for your patience.
monitoring Mar 13, 2025, 09:37 PM UTC

A fix has been implemented by our third-party provider, and we are monitoring to ensure service stability. Impact to the North East US is expected to improve. We will provide a final update once the issue is confirmed fully resolved. Thank you for your patience.
resolved Mar 13, 2025, 09:53 PM UTC

The third-party provider has confirmed that service in the affected data center has been restored to normal. This incident is now resolved. Thank you for your patience.

Read the full incident report →