BLOX Notifier and incomplete message sends

Update timeline

1. identified Sep 02, 2026, 04:53 PM UTC

   Some customers are experiencing BLOX notifier message sends that are listed as `incomplete`. This is a new status that was added in the BLOX 1.95.0 release on Tuesday and is intended to let users know that some channels worked while others failed. When this status occurs, the CMS allows you to click the 'save and send' button which will repost to all channels again including ones that were also successfully delivered. We are working on a release to disable sending in this event so that it behaves just like `sent` and prevent accidentally re-sending incomplete messages. In the meantime, the majority of reported cases so far have been from customers with Twitter channels still setup. These channels can be removed - the history of previous Tweets/X posts will remain on already sent messages. Another situation to be aware of is if the channel is disabled but still applied to future posts - it is recommended to remove from future posts if you ultimately will not use the channel again and only wish to keep it disabled for now.

2. monitoring Sep 02, 2026, 09:54 PM UTC

   BLOX CMS 1.95.3 will be released at 5:00 PM Central Time with the fix for this issue.

3. resolved Sep 10, 2026, 07:51 PM UTC

   The released fix is working as expected.