Ongoing since 02:00 PM UTC, affecting BLOX Total CMS and Sandstone Administration (Sandstone Administration — US-EAST-1) and 1 more.
Subject: Adobe InDesign Menu Compatibility Issue BLOX Digital is investigating a potential compatibility issue affecting the legacy BLOX Total CMS client for Adobe InDesign. The issue appears to affect Adobe InDesign 2025 and 2026, as well as the forthcoming 2027 release. Description of the Issue When the legacy BLOX Total CMS client is installed, some Adobe InDesign menus may become unresponsive or fail to function as expected. Our initial investigation indicates that the newer BLOX Total CMS plug-in for Adobe InDesign does not exhibit the same behavior. Potential Workaround Some publicly available troubleshooting resources recommend resetting Adobe InDesign preferences and clearing application caches to address menu-related issues. BLOX Digital has not verified this procedure as a resolution for the reported compatibility issue. Customers considering these steps should be aware that resetting preferences may remove customized application settings and should proceed at their own risk. We recommend consulting with your organization’s IT staff before making changes to Adobe InDesign preferences or application caches. We will provide additional information as it becomes available.
Affected components
Update timeline
- investigating Oct 27, 2026, 02:00 PM UTC
Subject: Adobe InDesign Menu Compatibility Issue BLOX Digital is investigating a potential compatibility issue affecting the legacy BLOX Total CMS client for Adobe InDesign. The issue appears to affect Adobe InDesign 2025 and 2026, as well as the forthcoming 2027 release. Description of the Issue When the legacy BLOX Total CMS client is installed, some Adobe InDesign menus may become unresponsive or fail to function as expected. Our initial investigation indicates that the newer BLOX Total CMS plug-in for Adobe InDesign does not exhibit the same behavior. Potential Workaround Some publicly available troubleshooting resources recommend resetting Adobe InDesign preferences and clearing application caches to address menu-related issues. BLOX Digital has not verified this procedure as a resolution for the reported compatibility issue. Customers considering these steps should be aware that resetting preferences may remove customized application settings and should proceed at their own risk. We recommend consulting with your organization’s IT staff before making changes to Adobe InDesign preferences or application caches. We will provide additional information as it becomes available.
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