BLOX Digital incident

Fotomoto Photo Sales Service Retirement

Ongoing since 06:18 PM UTC, affecting BLOX CMS and Sandstone Administration (Sandstone Administration — US-EAST-1) and 1 more.

monitoring Oct 19, 2026, 06:18 PM UTC

Fotomoto is retiring its photo sales service on October 21, 2026. After that date, photo sales buttons powered by Fotomoto will no longer work on websites. So your readers don’t run into broken buttons, we will turn off Fotomoto photo sales buttons on all sites that currently use them. You don’t need to do anything. If you’d like to remove the buttons sooner, you can clear the Fotomoto ID in Page Customizations anytime. We are looking at replacement photo sales options and will share updates as soon as we have them. If you have open orders or an active Fotomoto subscription, Bay Photo’s support team can best answer questions about those: https://support.bayphoto.com/hc/en-us/articles/56447676086163-A-New-Chapter-for-Your-Prints For anything related to your BLOX site, our customer support team is glad to help you through the transition.

Started
Oct 19, 2026, 06:18 PM UTC
Resolved
Ongoing
Duration
● 2d 14h
Detected by Pingoru
Oct 19, 2026, 06:18 PM UTC

Affected components

BLOX CMSSandstone Administration (Sandstone Administration — US-EAST-1)Sandstone Administration (Sandstone Administration — US-MIDWEST-1)

Update timeline

  1. monitoring Oct 19, 2026, 06:18 PM UTC

    Fotomoto is retiring its photo sales service on October 21, 2026. After that date, photo sales buttons powered by Fotomoto will no longer work on websites. So your readers don’t run into broken buttons, we will turn off Fotomoto photo sales buttons on all sites that currently use them. You don’t need to do anything. If you’d like to remove the buttons sooner, you can clear the Fotomoto ID in Page Customizations anytime. We are looking at replacement photo sales options and will share updates as soon as we have them. If you have open orders or an active Fotomoto subscription, Bay Photo’s support team can best answer questions about those: https://support.bayphoto.com/hc/en-us/articles/56447676086163-A-New-Chapter-for-Your-Prints For anything related to your BLOX site, our customer support team is glad to help you through the transition.

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