Blip had 45 outages in the last 2 years totaling 622h 34m of downtime — averaging 1.8 incidents per month.
There were 45 Blip outages since December 10, 2024 totaling 622h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified degraded performance in WhatsApp message delivery, with the success rate below the defined standard. This may result in message failures or delays for some customers. Our technical team is already working with high priority to stabilize the service and mitigate impacts. This page will be updated until full service restoration.
We have identified that customers may be experiencing slowness or delays in bot responses, with response times ranging from 10 seconds to one minute. Our technical teams have identified a recent update that may be linked to this issue and have already begun the process of rolling it back. We continue to monitor the environment to ensure service stability. We are actively working on the incident and will keep you informed. The next update will be sent within 30 minutes, or sooner if there are significant developments.
We identified that customers were experiencing slow bot response times, with delays ranging from 10 seconds to a full minute. The technical team mobilized to validate the issue and investigate the environment's logs. We performed a rollback of the application update that had been intended to improve the platform. We appreciate everyone's patience and cooperation while we addressed this situation.
O envio de mensagens via BSUID (novo identificador da Meta) está temporariamente indisponível nos canais Growth, Blip Desk e API devido à realização de ajustes no serviço. Os envios utilizando número de telefone permanecem operando normalmente. Estamos trabalhando para restabelecer a funcionalidade e publicaremos novas atualizações nesta página conforme houver avanços.
Foram realizadas alterações internas no serviço, mas a função de envio via BSUID segue temporariamente desativada nos canais Growth, Blip Desk e API. O time técnico mantém o monitoramento constante sobre o ambiente. Reforçamos que os envios utilizando número de telefone permanecem operando normalmente.Estamos trabalhando para restabelecer a funcionalidade e publicaremos novas atualizações nesta página conforme houver avanços.
Restabelecido o envio de mensagens via BSUID atraves da API. Feature segue em monitoramento do comportamento e os disparos através da interface com previsão para a próxima semana.
Informamos que o incidente foi concluído. O envio de mensagens via BSUID através da API foi totalmente restabelecido
We have identified slow message sending and media upload failures. As a result, customers have experienced/are experiencing/may experience media upload failures, with the error "Media upload error: Downloading media from weblink failed with http code 500, status message Timed out waiting for session" occurring.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue affecting message sending through Blip Desk. Customers may experience failures or delays when sending messages. Our technical teams are actively investigating the scenario and working to better understand the scope and impact. We will provide a new update as soon as more information becomes available.
We continue investigating an issue affecting media message delivery on the WhatsApp channel. The scenario remains unchanged, and some customers may still experience failures when sending media messages. Our teams remain actively engaged in the investigation and are closely monitoring the situation. A high-priority case has been opened with the service provider involved, while additional analyses continue in parallel. We will provide further updates as soon as new information becomes available.
We have observed a significant reduction in the errors associated with this incident, and recent tests involving media message delivery through the WhatsApp channel have been successful. While the service behavior indicates signs of recovery, we are still awaiting official confirmation from the service provider regarding the root cause and full resolution of the issue. Our teams continue to closely monitor the situation and will provide further updates as soon as additional information becomes available.
The incident affecting media message delivery through the WhatsApp channel has been resolved. We observed a significant reduction in errors starting at approximately 13:50 (GMT-3), and subsequent validation tests were completed successfully without further issues. After further investigation, Meta informed us that an internal issue related to its Forward Proxy service had been identified and resolved. The service has remained stable since then, and no new impacts have been observed. This incident is now considered resolved.
We have identified degradation in platform services, affecting internal service communication. Our team is already working on the issue resolution. This page will be updated as progress is made.
This incident has been resolved.
We are currently experiencing an instability affecting AI agents, which may result in agents not responding as expected. Our technical teams are actively investigating the issue and working on reverting a recent change to restore normal functionality. We will provide further updates within 30 minutes or as soon as more information becomes available.
The issue affecting AI agents has been resolved after reverting recent changes, restoring normal functionality. The root cause is still under investigation, and we are continuing internal analysis to fully understand the scenario. No further impact is expected.
We have identified an instability affecting ticket distribution on Blip Desk. Customers may experience issues when receiving, transferring, or pulling tickets. Our technical team is actively investigating the issue and working to restore normal operations as soon as possible.
We are still investigating an issue affecting ticket distribution on Blip Desk. Customers may continue to experience difficulties when receiving, transferring, or pulling tickets. Our technical team remains actively working to identify the root cause and restore normal operations.
The issue affecting ticket distribution and performance on Blip Desk has been mitigated. Customers may have experienced difficulties receiving or handling tickets, as well as slowness when accessing the platform. A fix has been applied and the environment is now stable. Our team is monitoring to ensure continued stability.
The issue affecting ticket distribution and performance on Blip Desk has been resolved. Customers experienced difficulties handling tickets and slowness when accessing the platform. The root cause was identified and corrected, and the service is now fully operational.
We identified an issue affecting the Artificial Intelligence feature in Blip Studio. Bots configured with AI may not be responding to incoming messages. Our technical team is actively investigating the scenario to determine the cause and apply the necessary corrections. A new update will be provided within 30 minutes or as soon as we have further information
We identified an ongoing issue affecting AI-powered bots, where responses to user interactions are not being returned. Actions have been applied to stabilize the environment, and our team is currently running tests and analysis to understand the behavior and restore normal functionality. The issue is still under investigation and may continue to impact users. We will provide a new update within 30 minutes or as soon as more information is available.
The issue affecting AI-powered bots has been mitigated after corrective actions were applied. The service is now operating normally, and we are actively monitoring the environment to ensure stability. We will provide further updates if necessary.
The issue affecting AI-powered bots has been resolved. During the incident, users may have experienced missing responses from bots. The service is now fully restored and operating normally.
We are currently experiencing low performance on BlipChat. Impact: Slowness when using Blip Chat. Update: Our support team is actively working on it.
This incident has been resolved.
We are currently experiencing low performance on WhatsApp. Slowness while exchanging messages with chatbots via WhatsApp. Our support team is actively working on it.
The incident has been resolved. We observed that the environment remained stable and we did not find any other errors.
The platform was normalized on January 22, 2026 at 2 PM (GMT-3) and remains operating stably, without impacting clients. Structural adjustments were made to the environment responsible for data queries, with load redistribution and continuous monitoring after the changes, ensuring the stabilization of the scenario.
This incident has been resolved.
We have identified an instability that prevents the contacts tab from loading on the Portal and Desk
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We have identified instability on the blip portal due to a failure in the provider's servers. Customers may experience slow speeds or failures accessing the blip and Desk portals
The incident has been removed from the vendor's Status Page. The environment remains stable.
What happened and what was the impact on customers: We identified a failure in the AI application. As a result, customers experienced a failure in the messages from the AI-powered bots. Actions taken: Update of the expired token Restart Rollout in all pods Monitoring of metrics after restarts Failure occurrences: Start of failure: 11/12/2025 8:10 AM (GMT-3) Fault resolution: 11/12/2025 10:10 AM (GMT-3) Root cause The failure was caused by instabilities resulting from expired credentials on an external service, which temporarily impacted the bot's operation.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We have identified an instability in the Blip portal due to a service provider failure.
Back to normal! We are monitoring the situation. We will provide updates soon.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
O cenário foi normalizado e uma solução para mitigar problemas futuros está sendo desenvolvida.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
Global problem with Azure Cloud
Global problem with Azure Cloud affecting Blip Portal and Blip Desk
We are monitoring our provider's performance in restoring the services. During this period, access may work intermittently. We will continue monitoring until complete normalization.
We are continuing to monitor for any further issues.
This incident has been resolved.