Ongoing since 03:40 PM UTC, affecting Desk and Bot Router.
A rollback to a previous stable version was completed at approximately 1:06 PM (GMT-3). The errors associated with the incident stopped, and the last error was recorded at that time. Additional code adjustments and document review are ongoing. The environment continues to be monitored.
Affected components
Update timeline
- investigating Nov 11, 2026, 03:40 PM UTC
We have identified an anomaly in our environment, and our technical teams are investigating the issue.
- investigating Nov 11, 2026, 03:44 PM UTC
We have identified an anomaly in our environment, and our technical teams are investigating the issue.
- investigating Nov 11, 2026, 04:09 PM UTC
We are investigating an issue affecting the delivery of Active Messages. Some messages sent by customers may appear in the conversation history but may not be correctly routed to the support team in Blip Desk. Our technical teams are working to identify the cause and restore normal operation. We will provide further updates as soon as relevant information becomes available.
- monitoring Nov 11, 2026, 04:25 PM UTC
A rollback to a previous stable version was completed at approximately 1:06 PM (GMT-3). The errors associated with the incident stopped, and the last error was recorded at that time. Additional code adjustments and document review are ongoing. The environment continues to be monitored.
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