Blip incident

Issue affecting the user experience on the Portal and the Desk

Resolved after 2 minutes, affecting Desk and Portal, on November 4, 2026.

resolved Nov 04, 2026, 01:35 PM UTC

We have identified an instability affecting the user experience on the Portal and the Desk, resulting in slow screen loading times. We have also observed delays in sending messages. Customers may experience slowness when accessing or using the Portal and the Desk, as well as delays when sending messages. The situation is under control, and our team continues to conduct in-depth investigations to determine the root causes.

Started
Nov 04, 2026, 01:32 PM UTC
Resolved
Nov 04, 2026, 01:35 PM UTC
Duration
2m
Detected by Pingoru
Nov 04, 2026, 01:32 PM UTC

Affected components

DeskPortal

Update timeline

  1. investigating Nov 04, 2026, 01:32 PM UTC

    We have identified an issue affecting the user experience on the Portal and the Desk, resulting in slow screen loading times. We have also observed delays in sending messages. Users may experience slowness when accessing or using the Portal and the Desk, as well as delays when sending messages. The situation is currently under investigation, with our technical team mobilized to assess and validate the environment.

  2. resolved Nov 04, 2026, 01:35 PM UTC

    We have identified an instability affecting the user experience on the Portal and the Desk, resulting in slow screen loading times. We have also observed delays in sending messages. Customers may experience slowness when accessing or using the Portal and the Desk, as well as delays when sending messages. The situation is under control, and our team continues to conduct in-depth investigations to determine the root causes.

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