Blackthorn experienced a major incident on June 30, 2026 affecting Blackthorn Messaging and Smart Scheduler, lasting 7h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2026, 01:43 PM UTC
Our team is aware of an issue impacting Blackthorn Messaging and SMS — some scheduled messages may be delayed or fail to send. We're actively working on a fix and will keep this page updated. If you have questions, contact our support team at https://community.blackthorn.io/s/support-request
- investigating Jun 30, 2026, 06:30 PM UTC
We are continuing to investigate this issue and will continue reporting as more information becomes available. Thank you for your patience.
- resolved Jun 30, 2026, 08:49 PM UTC
We're happy to report that this issue has been resolved. Scheduled emails and SMS messages are now sending as expected. If you are still experiencing problems, please reach out to our support team at https://community.blackthorn.io/s/support-request.