Is Blackthorn down?

Last checked 7m ago
Current status
Blackthorn has degraded performance

Active incident: Degraded service due to a Salesforce platform disruption

Official status page: https://blackthorn.statuspage.io · Polled every 5 minutes · 7 components tracked

Blackthorn is reporting degraded performance right now (last checked 7m ago). Services are up but slower or partially failing.

Real-time Blackthorn status, recent outages, and incident history — pulled directly from Blackthorn's official status page at https://blackthorn.statuspage.io every 5 minutes. Pingoru tracks 7 Blackthorn services and has captured 3 incidents in the last 90 days (98.57% uptime). Get email, Slack, Discord, or webhook alerts the moment Blackthorn reports a new incident — free for 5 monitors, no credit card.

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Blackthorn uptime 98.57% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 16h 52m
    Started Sep 16, 2026, 11:02 AM UTC
    Blackthorn EventsBlackthorn PaymentsBlackthorn Messaging
    Timeline · 1 update
    • monitoring · Sep 16, 2026, 11:02 AM UTC

      Salesforce is currently experiencing a platform-wide service disruption affecting core services across all regions (Salesforce incident 20004433, ongoing since 7:50 AM UTC on September 16). Blackthorn Events, Payments, and Messaging run on and connect to the Salesforce platform, so some Blackthorn functionality may be unavailable or degraded while this disruption continues — including loading event registration and payment pages and authenticating to Salesforce orgs. Sessions and pages that were already loaded may continue to work normally. This is an upstream Salesforce platform incident, not a defect or outage in the Blackthorn applications. No changes to your Blackthorn configuration are required, and no action is needed on your side to resolve it. Our hosted services remain operational and will return to normal as Salesforce restores service. Salesforce has identified the cause as an internal login service consuming platform resources and is validating a fix before rolling it out across affected instances. We are monitoring the incident and will post updates here as the situation changes. Impact began: 7:50 AM UTC, September 16, 2026 (ongoing) Affected: Salesforce instances across all regions. Confirm whether your instance is impacted at status.salesforce.com/incidents/20004433.

    Latest: Salesforce is currently experiencing a platform-wide service disruption affecting core services across all regions (Salesforce incident 20004433, ongoing since 7:50 AM UTC on Septe…

Recent outages & incidents

Past 90 days
  1. Resolved 7h 6m
    Started Jun 30, 2026, 01:43 PM UTC · Resolved Jun 30, 2026, 08:49 PM UTC
    Blackthorn MessagingSmart Scheduler
    Timeline · 3 updates
    • investigating · Jun 30, 2026, 01:43 PM UTC

      Our team is aware of an issue impacting Blackthorn Messaging and SMS — some scheduled messages may be delayed or fail to send. We're actively working on a fix and will keep this page updated. If you have questions, contact our support team at https://community.blackthorn.io/s/support-request

    • investigating · Jun 30, 2026, 06:30 PM UTC

      We are continuing to investigate this issue and will continue reporting as more information becomes available. Thank you for your patience.

    • resolved · Jun 30, 2026, 08:49 PM UTC

      We're happy to report that this issue has been resolved. Scheduled emails and SMS messages are now sending as expected. If you are still experiencing problems, please reach out to our support team at https://community.blackthorn.io/s/support-request.

    Latest: We're happy to report that this issue has been resolved. Scheduled emails and SMS messages are now sending as expected. If you are still experiencing problems, please reach out to …

  2. Resolved 3h 56m
    Started Jun 25, 2026, 06:54 PM UTC · Resolved Jun 25, 2026, 10:51 PM UTC
    Blackthorn MessagingSmart Scheduler
    Timeline · 2 updates
    • investigating · Jun 25, 2026, 06:54 PM UTC

      We're aware of an issue with Smart Scheduler that began around 9:30am ET today, June 25. The following are currently being affected: - Scheduled emails are not being sent - New emails cannot be created - SMS messages are not being sent - Push notifications are not being sent *Please note: Anything scheduled via Smart Scheduler as of this morning at 9:30am ET has not been sent. Our team is actively investigating this issue. We'll update this page as soon as we have more information or a resolution. If you have questions, contact our support team at https://community.blackthorn.io/s/support-request

    • resolved · Jun 25, 2026, 10:51 PM UTC

      RESOLVED *A REQUIRED BASE PACKAGE UPGRADE WILL BE REQUIRED TO RESTORE FULL FUNCTIONALITY* Please see below. Root Cause: The Base Connected App experienced a disconnection during Messaging configuration updates on the morning of June 25th. We've addressed this by provisioning a new Connected App and releasing an updated Base package. As part of the fix, we also improved the security of our Connected App. It now uses a more flexible approach that allows us to rotate secrets without causing downtime for customers. Resolution: Upgrade the Blackthorn Base package from the AppExchange. Only the Base package needs to be upgraded. How to Upgrade: To restore full functionality, please install the updated Base package using the link below. Once installed, open Smart Scheduler and click Authorize to reconnect. - Production: https://login.salesforce.com/packaging/installPackage.apexp?p0=04tdN000000OqDZ - Sandbox: https://test.salesforce.com/packaging/installPackage.apexp?p0=04tdN000000OqDZ Recommended Upgrade Steps: 1. Upgrade your sandbox first 2. Test Smart Scheduler in sandbox 3. Upgrade your production org Once upgraded, Smart Scheduler will resume normal operation. Questions? Submit a support case: https://community.blackthorn.io/s/support-request

    Latest: RESOLVED *A REQUIRED BASE PACKAGE UPGRADE WILL BE REQUIRED TO RESTORE FULL FUNCTIONALITY* Please see below. Root Cause: The Base Connected App experienced a disconnection during Me…

See the full Blackthorn outage history

1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 3 incidents View full outage history →