Blackthorn Outage History

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Blackthorn had 5 outages in the last 2 years totaling 123h 45m of downtime — averaging 0.2 incidents per month.

There were 5 Blackthorn outages since October 20, 2025 totaling 123h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://blackthorn.statuspage.io

Major June 30, 2026

Messaging and Smart Scheduler Issues

Detected by Pingoru
Jun 30, 2026, 01:43 PM UTC
Resolved
Jun 30, 2026, 08:49 PM UTC
Duration
7h 6m
Affected: Blackthorn MessagingSmart Scheduler
Timeline · 3 updates
  1. investigating Jun 30, 2026, 01:43 PM UTC

    Our team is aware of an issue impacting Blackthorn Messaging and SMS — some scheduled messages may be delayed or fail to send. We're actively working on a fix and will keep this page updated. If you have questions, contact our support team at https://community.blackthorn.io/s/support-request

  2. investigating Jun 30, 2026, 06:30 PM UTC

    We are continuing to investigate this issue and will continue reporting as more information becomes available. Thank you for your patience.

  3. resolved Jun 30, 2026, 08:49 PM UTC

    We're happy to report that this issue has been resolved. Scheduled emails and SMS messages are now sending as expected. If you are still experiencing problems, please reach out to our support team at https://community.blackthorn.io/s/support-request.

Read the full incident report →

Critical December 3, 2025

Blackthorn Payments issue causing intermittent outages. Status update forthcoming.

Detected by Pingoru
Dec 03, 2025, 04:37 PM UTC
Resolved
Dec 06, 2025, 01:14 PM UTC
Duration
2d 20h
Affected: Blackthorn EventsBlackthorn PaymentsBlackthorn PayLinkBlackthorn DocumentLink
Timeline · 5 updates
  1. investigating Dec 03, 2025, 04:37 PM UTC

    There is a Blackthorn Payments feature issue causing temporary, intermittent service disruptions in payment processing. During an intermittent disruption, some features may be unavailable or operate at suboptimal performance. We are in the process of deploying a fix and will provide additional updates.

  2. investigating Dec 03, 2025, 05:29 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 03, 2025, 11:03 PM UTC

    There is an ongoing security incident related to a widespread malware attack affecting multiple organizations, including Blackthorn. As part of our mitigation efforts, we are deploying patched versions of our Payments apps, which has caused temporary disruption to Stripe payment processing. Processing has been restored for the majority of impacted customers, and we are continuing to roll out updates. We will provide additional updates as our investigation continues.

  4. monitoring Dec 04, 2025, 10:08 PM UTC

    We are currently deploying patched fixes for all impacted organizations. The majority of impacted organizations have been fixed, and we are currently monitoring the results. Additional updates to follow. If you are still experiencing disruptions and have questions, please create a case with Support.

  5. resolved Dec 06, 2025, 01:14 PM UTC

    We have completed the deployment of patched fixes for any impacted organizations. Although this incident is resolved, we will continue to monitor results. If you are experiencing disruptions and have questions, please create a case with Support.

Read the full incident report →

Critical October 20, 2025

Messaging Application Outage

Detected by Pingoru
Oct 20, 2025, 05:05 PM UTC
Resolved
Oct 21, 2025, 01:27 PM UTC
Duration
20h 22m
Affected: Blackthorn EventsBlackthorn PayLinkBlackthorn DocumentLinkBlackthorn Messaging
Timeline · 3 updates
  1. investigating Oct 20, 2025, 05:05 PM UTC

    The Blackthorn Messaging and Navigator applications are currently experiencing service interruptions due to a widespread outage of several third-party platforms, including Salesforce, AWS, and Twilio. Our infrastructure team is actively working with these providers to monitor the situation and restore full functionality as soon as possible. We’ll continue to provide updates as the issue progresses. In the meantime, you can track the status of these services directly through the following links: Salesforce Status: https://downdetector.com/status/salesforce/ Twilio Status: https://downdetector.com/status/twilio/ AWS Status: https://downdetector.com/status/aws-amazon-web-services/ Thank you for your patience and understanding while we work through this incident. Blackthorn Support

  2. investigating Oct 20, 2025, 06:17 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 21, 2025, 01:27 PM UTC

    The AWS services have been restored and are now fully operational. We are monitoring the situation, but please contact Blackthorn Support at https://community.blackthorn.io/s/support if you run into any issues going forward. To stay updated on AWS’s real-time status, visit: https://health.aws.amazon.com/health/status

Read the full incident report →