Blackthorn Outage History

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Blackthorn had 9 outages in the last 2 years totaling 615h 25m of downtime — averaging 0.4 incidents per month.

There were 9 Blackthorn outages since July 17, 2024 totaling 615h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://blackthorn.statuspage.io

Critical December 3, 2025

Blackthorn Payments issue causing intermittent outages. Status update forthcoming.

Detected by Pingoru
Dec 03, 2025, 04:37 PM UTC
Resolved
Dec 06, 2025, 01:14 PM UTC
Duration
2d 20h
Affected: Blackthorn EventsBlackthorn PaymentsBlackthorn PayLinkBlackthorn DocumentLink
Timeline · 5 updates
  1. investigating Dec 03, 2025, 04:37 PM UTC

    There is a Blackthorn Payments feature issue causing temporary, intermittent service disruptions in payment processing. During an intermittent disruption, some features may be unavailable or operate at suboptimal performance. We are in the process of deploying a fix and will provide additional updates.

  2. investigating Dec 03, 2025, 05:29 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 03, 2025, 11:03 PM UTC

    There is an ongoing security incident related to a widespread malware attack affecting multiple organizations, including Blackthorn. As part of our mitigation efforts, we are deploying patched versions of our Payments apps, which has caused temporary disruption to Stripe payment processing. Processing has been restored for the majority of impacted customers, and we are continuing to roll out updates. We will provide additional updates as our investigation continues.

  4. monitoring Dec 04, 2025, 10:08 PM UTC

    We are currently deploying patched fixes for all impacted organizations. The majority of impacted organizations have been fixed, and we are currently monitoring the results. Additional updates to follow. If you are still experiencing disruptions and have questions, please create a case with Support.

  5. resolved Dec 06, 2025, 01:14 PM UTC

    We have completed the deployment of patched fixes for any impacted organizations. Although this incident is resolved, we will continue to monitor results. If you are experiencing disruptions and have questions, please create a case with Support.

Read the full incident report →

Critical October 20, 2025

Messaging Application Outage

Detected by Pingoru
Oct 20, 2025, 05:05 PM UTC
Resolved
Oct 21, 2025, 01:27 PM UTC
Duration
20h 22m
Affected: Blackthorn EventsBlackthorn PayLinkBlackthorn DocumentLinkBlackthorn Messaging
Timeline · 3 updates
  1. investigating Oct 20, 2025, 05:05 PM UTC

    The Blackthorn Messaging and Navigator applications are currently experiencing service interruptions due to a widespread outage of several third-party platforms, including Salesforce, AWS, and Twilio. Our infrastructure team is actively working with these providers to monitor the situation and restore full functionality as soon as possible. We’ll continue to provide updates as the issue progresses. In the meantime, you can track the status of these services directly through the following links: Salesforce Status: https://downdetector.com/status/salesforce/ Twilio Status: https://downdetector.com/status/twilio/ AWS Status: https://downdetector.com/status/aws-amazon-web-services/ Thank you for your patience and understanding while we work through this incident. Blackthorn Support

  2. investigating Oct 20, 2025, 06:17 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 21, 2025, 01:27 PM UTC

    The AWS services have been restored and are now fully operational. We are monitoring the situation, but please contact Blackthorn Support at https://community.blackthorn.io/s/support if you run into any issues going forward. To stay updated on AWS’s real-time status, visit: https://health.aws.amazon.com/health/status

Read the full incident report →

Critical June 12, 2025

Cloudflare Outage Impacting Blackthorn Events

Detected by Pingoru
Jun 12, 2025, 07:03 PM UTC
Resolved
Jun 12, 2025, 10:44 PM UTC
Duration
3h 41m
Affected: Blackthorn Events
Timeline · 3 updates
  1. investigating Jun 12, 2025, 07:03 PM UTC

    We are currently experiencing issues due to a significant Cloudflare outage, which affects the service we use to power vanity domains and manage traffic routing across regions. Our team is actively working to monitor the situation and restore full app stability. We’ll provide updates as soon as we have more information. In the meantime, you can access your events using the default Blackthorn URL format: https://events.blackthorn.io/sample-event Instead of: https://events.yourdomain.com/sample-event Documentation: https://docs.blackthorn.io/docs/events-admin-tab-settings To stay updated on Cloudflare’s real-time status, visit: https://www.cloudflarestatus.com/ For broader context on this major Cloudflare outage, you can also refer to: https://nypost.com/2025/06/12/business/google-cloud-users-report-widespread-outages-across-us/ Thank you for your patience and understanding.

  2. monitoring Jun 12, 2025, 09:33 PM UTC

    Cloudflare services have been restored and are now fully operational. We are monitoring the situation, but please contact Blackthorn Support at https://community.blackthorn.io/s/support if you run into any issues going forward. To stay updated on Cloudflare’s real-time status, visit: https://www.cloudflarestatus.com/ Thank you!

  3. resolved Jun 12, 2025, 10:44 PM UTC

    This incident has been resolved. We are continuing to monitor the situation, but please contact Blackthorn Support at https://community.blackthorn.io/s/support if you experience any further issues.

Read the full incident report →

Major June 4, 2025

Issue with Required Fields on Tabbed UI

Detected by Pingoru
Jun 04, 2025, 07:40 PM UTC
Resolved
Jun 05, 2025, 12:57 PM UTC
Duration
17h 17m
Affected: Blackthorn Events
Timeline · 3 updates
  1. investigating Jun 04, 2025, 07:40 PM UTC

    We are currently experiencing a system issue where the Tabbed UI attendee form is allowing registrations to proceed even when required fields are left unfilled. This may result in incomplete attendee data or registrations not being properly recorded in our system. Our engineering team is actively investigating the issue and working on a fix. We will share updates as soon as the issue is resolved. We strongly recommend using the Dynamic or Simple UI for all attendee registrations until this issue with the Tabbed UI is resolved. Thank you

  2. identified Jun 04, 2025, 09:35 PM UTC

    We’ve identified an issue in the May ’25 Webapp release where registrations using the Tabbed UI could succeed without completing all required form fields. This resulted in errors during registration processing, as incomplete data cannot be processed in Salesforce. To prevent further impact on our users while our Engineering team works on this issue as our highest priority, we are rolling back the Webapp to the April ’25 release. This rollback will restore the proper required field validation behavior. We will share updates as soon as the issue is resolved. Thank you for your patience and understanding.

  3. resolved Jun 05, 2025, 12:57 PM UTC

    We've successfully rolled back the May ’25 Webapp release to resolve the issue with the Tabbed UI attendee form. Required field validation is now working correctly, and registrations are processing as expected. We’re continuing to monitor the system and investigate the root cause. A full post-mortem will be shared once the analysis is complete. Thank you for your patience and support.

Read the full incident report →

Major February 11, 2025

Blackthorn Messaging: URL Shortening Service Temporary Unavailable

Detected by Pingoru
Feb 11, 2025, 10:05 PM UTC
Resolved
Feb 12, 2025, 12:17 PM UTC
Duration
14h 12m
Affected: Blackthorn Messaging
Timeline · 3 updates
  1. investigating Feb 11, 2025, 10:05 PM UTC

    The Blackthorn Engineering team is currently investigating an issue with the Messaging Application's URL Shortening Service. Messages sent containing shortened URLs may experience deliverability issues. Until this issue is fully resolved, it is recommended to disable the "Enable Trackable Links" feature in the Messaging Admin page.

  2. resolved Feb 12, 2025, 12:17 PM UTC

    This incident has been resolved. Root Cause Analysis: A regression occurred on one of our resources that is responsible for processing shortened URLs in SMS messages that are sent through the Blackthorn Messaging app. The necessary measures to ensure that this does not happen again in the future have been implemented. We appreciate your understanding and apologize for any inconvenience caused.

  3. postmortem Feb 19, 2025, 02:31 PM UTC

    Root Cause Analysis: A regression occurred on one of our resources that is responsible for processing shortened URLs in SMS messages that are sent through the Blackthorn Messaging app. The necessary measures to ensure that this does not happen again in the future have been implemented. We appreciate your understanding and apologize for any inconvenience caused.

Read the full incident report →

Critical September 26, 2024

Messaging Platform Deliverability Issue

Detected by Pingoru
Sep 26, 2024, 04:59 PM UTC
Resolved
Sep 26, 2024, 06:16 PM UTC
Duration
1h 16m
Affected: Blackthorn Messaging
Timeline · 3 updates
  1. investigating Sep 26, 2024, 04:59 PM UTC

    Our Engineering team is currently investigating an ongoing issue impacting SMS deliverability. We will provide an update shortly.

  2. resolved Sep 26, 2024, 06:16 PM UTC

    The SMS deliverability issue has been successfully identified and resolved. We will provide a detailed Root Cause Analysis for this incident and apologize for this system outage with the Messaging application.

  3. postmortem Oct 01, 2024, 09:53 PM UTC

    Our engineering team has identified the root cause of the SMS Application outage. We experienced a brief service interruption on September 26, 2024, between 12:00 PM and 2:00 PM EDT, which impacted all of our messaging services. Our internal load-balancer auto-scaling was stuck, which required our Engineering team to modify the web server. During this time, customers were unable to send or receive messages, and updates related to Stripe failed as well. Services were fully restored within two hours, and we ensured that no data was lost by verifying all processes through our health-check systems and API. Going forward, our Engineering team will generate additional Fallback DNS configuration to pass requests to another resource for processing redundancy to avoid further disruption.

Read the full incident report →

Notice July 17, 2024

Partial Events Page URL Outage

Detected by Pingoru
Jul 17, 2024, 09:20 PM UTC
Resolved
Jul 17, 2024, 01:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 17, 2024, 09:20 PM UTC

    Earlier this afternoon, several customers reported an intermittent event URL display issue. This issue was related to a recent Events Webapp release. Our engineering team has resolved the error and is continuing to monitor the situation.

Read the full incident report →